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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am trying to run rt-crontool but fails to set the priority
value.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The coomand promt error is given below:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[root@localhost
sbin]#</span></font><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New"'> rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority
--action-arg 5 --verbose<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[Tue Nov 24
08:47:50 2009]</span></font><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'> [debug]: You've enabled
GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[Tue Nov 24
08:47:50 2009]</span></font><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'> [warning]: Use of
uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>[root@localhost sbin]#<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Any help?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Tony john<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
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