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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>PFA UntouchedInHours.pm<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tony<o:p></o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> TONY JOHN - ERS,
HCL Tech <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, November 24, 2009
3:31 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Torsten Brumm'<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users]
rt-crontool error</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi ,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Now I’m getting a different error:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[root@localhost
sbin]#</span></font><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'> </span></font><font
size=2 color=green face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New";color:green'>rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority
--action-arg 5 --verbose</span></font><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[Tue Nov 24
09:59:59 2009] [debug]:</span></font><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'> You've enabled
GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>[Tue Nov 24
09:59:59 2009] [crit]:</span></font><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'> Failed to load
module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>) at
/usr/sbin/rt-crontool line 256. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:red'>Failed to load
module RT::Condition::UntouchedInHours</span></font><font size=2 color=navy
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:navy'>. (Can't locate RT/I18N/en_us.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl .) at (eval 319) line 3.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>) at
/usr/sbin/rt-crontool line 256.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New";color:navy'>[root@localhost
sbin]#<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tony<o:p></o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Torsten Brumm
[mailto:torsten.brumm@googlemail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, November 24, 2009
3:26 PM<br>
<b><span style='font-weight:bold'>To:</span></b> TONY JOHN - ERS, HCL Tech<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users]
rt-crontool error</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Have you installed
GraphViz from CPAN`?<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>2009/11/24 TONY JOHN - ERS, HCL Tech <<a
href="mailto:tonyjohn@hcl.in">tonyjohn@hcl.in</a>><o:p></o:p></span></font></p>
<div link=blue vlink=purple>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi,</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I am trying
to run rt-crontool but fails to set the priority value.</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The coomand
promt error is given below:</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=red face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New";color:red'>[root@localhost sbin]#</span></font><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg
CI new --condition RT::Condition::UntouchedInHours --condition-arg
4 --action RT::Action::SetPriority --action-arg 5 --verbose</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=red face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New";color:red'>[Tue Nov 24 08:47:50 2009]</span></font><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
[debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate
GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=red face="Courier New"><span style='font-size:10.0pt;font-family:
"Courier New";color:red'>[Tue Nov 24 08:47:50 2009]</span></font><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
[warning]: Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>[root@localhost
sbin]#</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Any
help?</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Tony
john</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'> </span></font><o:p></o:p></p>
</div>
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<td bgcolor=white style='background:white;padding:.75pt .75pt .75pt .75pt'><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>DISCLAIMER:<o:p></o:p></span></font></pre><pre><font size=2
color=black face="Courier New"><span style='font-size:10.0pt;color:black'>-----------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'><o:p> </o:p></span></font></pre><pre><font size=2
color=black face="Courier New"><span style='font-size:10.0pt;color:black'>The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>received this email in error please delete it and notify the sender immediately. Before opening any mail and <o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'>attachments please check them for viruses and defect.<o:p></o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt;
color:black'><o:p> </o:p></span></font></pre><pre><font size=2
color=black face="Courier New"><span style='font-size:10.0pt;color:black'>-----------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></font></pre></td>
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<br clear=all>
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.brumm.me">http://www.brumm.me</a><br>
<a href="http://www.elektrofeld.de">http://www.elektrofeld.de</a><o:p></o:p></span></font></p>
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