Looks like you copied not all needed information from wiki into the UntouchedInHours.pm:<br><br>Yours:<br><br>package RT::Condition::UntouchedInHours;<br>require RT::Condition::Generic;<br><br>use RT::Date;<br><br><br>@ISA = qw(RT::Condition::Generic); <br>
<br><br>use strict;<br>use vars qw/@ISA/; <br><br>sub IsApplicable {<br> my $self = shift;<br> if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >= $self->Argument and $self->TicketObj->Owner==6) {<br>
return 1<br> }<br> else {<br> return 0;<br> }<br>}<br><br>1;<br><br>Wiki (you used the alternate version)<br><br><span class=" argument-content"><pre>package RT::Condition::UntouchedInHours;<br>
require RT::Condition::Generic;<br><br>use RT::Date;<br><br><br>@ISA = qw(RT::Condition::Generic); <br><br><br>use strict;<br>use vars qw/@ISA/; <br><br>sub IsApplicable {<br> my $self = shift;<br> if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >= $self->Argument) {<br>
return 1<br> }<br> else {<br> return 0;<br> }<br>}<br><br># The following could be omitted. They're there to allow overrides from Vendor and Local<br># but as this isn't a core module, they're just there for completeness :)<br>
eval "require RT::Condition::UntouchedInHours_Vendor";<br>die $@ if ($@ && $@ !~ qr{^Can't locate RT/Condition/UntouchedInHours_Vendor.pm});<br>eval "require RT::Condition::UntouchedInHours_Local";<br>
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Condition/UntouchedInHours_Local.pm});<br><br>1;<br></pre></span><br><br><div class="gmail_quote">2009/11/24 TONY JOHN - ERS, HCL Tech <span dir="ltr"><<a href="mailto:tonyjohn@hcl.in">tonyjohn@hcl.in</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Hi,</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">PFA UntouchedInHours.pm</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Regards,</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Tony</span></font></p>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;"> TONY JOHN - ERS,
HCL Tech <br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, November 24, 2009
3:31 PM<br>
<b><span style="font-weight: bold;">To:</span></b> 'Torsten Brumm'<div class="im"><br>
<b><span style="font-weight: bold;">Cc:</span></b>
<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
</div><b><span style="font-weight: bold;">Subject:</span></b> RE: [rt-users]
rt-crontool error</span></font></p>
</div><div class="im">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Hi ,</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Now I’m getting a different error:</span></font></p>
</div><p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[root@localhost
sbin]#</span></font><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;"> </span></font><font size="2" color="green" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: green;">rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority
--action-arg 5 --verbose</span></font><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;"></span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24
09:59:59 2009] [debug]:</span></font><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;"> You've enabled
GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)</span></font></p><div class="im">
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24
09:59:59 2009] [crit]:</span></font><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;"> Failed to load
module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/<a href="http://en_us.pm" target="_blank">en_us.pm</a> in @INC
(@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;">) at
/usr/sbin/rt-crontool line 256. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)</span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">Failed to load
module RT::Condition::UntouchedInHours</span></font><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;">. (Can't locate RT/I18N/<a href="http://en_us.pm" target="_blank">en_us.pm</a> in @INC (@INC contains:
/usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl .) at (eval 319) line 3.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;">) at
/usr/sbin/rt-crontool line 256.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: navy;">[root@localhost
sbin]#</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Regards,</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Tony</span></font></p>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;"> Torsten Brumm
[mailto:<a href="mailto:torsten.brumm@googlemail.com" target="_blank">torsten.brumm@googlemail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, November 24, 2009
3:26 PM<br>
<b><span style="font-weight: bold;">To:</span></b> TONY JOHN - ERS, HCL Tech<br>
<b><span style="font-weight: bold;">Cc:</span></b>
<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users]
rt-crontool error</span></font></p>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
</div><p class="MsoNormal" style="margin-bottom: 12pt;"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">Have you installed
GraphViz from CPAN`?</span></font></p><div><div></div><div class="h5">
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">2009/11/24 TONY JOHN - ERS, HCL Tech <<a href="mailto:tonyjohn@hcl.in" target="_blank">tonyjohn@hcl.in</a>></span></font></p>
<div link="blue" vlink="purple">
<div>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hi,</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I am trying
to run rt-crontool but fails to set the priority value.</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">The coomand
promt error is given below:</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[root@localhost sbin]#</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">
rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg
CI new --condition RT::Condition::UntouchedInHours --condition-arg
4 --action RT::Action::SetPriority --action-arg 5 --verbose</span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24 08:47:50 2009]</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">
[debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate
GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)</span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24 08:47:50 2009]</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">
[warning]: Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">[root@localhost
sbin]#</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Any
help?</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Regards,</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Tony
john</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
</div>
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<pre><font size="2" color="black" face="Courier New"><span style="font-size: 10pt; color: black;">attachments please check them for viruses and defect.</span></font></pre><pre><font size="2" color="black" face="Courier New"><span style="font-size: 10pt; color: black;"> </span></font></pre>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"><br>
<br clear="all">
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.brumm.me" target="_blank">http://www.brumm.me</a><br>
<a href="http://www.elektrofeld.de" target="_blank">http://www.elektrofeld.de</a></span></font></p>
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</blockquote></div><br><br clear="all"><br>-- <br>MFG<br><br>Torsten Brumm<br><br><a href="http://www.brumm.me">http://www.brumm.me</a><br><a href="http://www.elektrofeld.de">http://www.elektrofeld.de</a><br>