Have you installed GraphViz from CPAN`?<br><br><div class="gmail_quote">2009/11/24 TONY JOHN - ERS, HCL Tech <span dir="ltr"><<a href="mailto:tonyjohn@hcl.in">tonyjohn@hcl.in</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hi,</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I am trying to run rt-crontool but fails to set the priority
value.</span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">The coomand promt error is given below:</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[root@localhost
sbin]#</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority
--action-arg 5 --verbose</span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24
08:47:50 2009]</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> [debug]: You've enabled
GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)</span></font></p>
<p class="MsoNormal"><font size="2" color="red" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New"; color: red;">[Tue Nov 24
08:47:50 2009]</span></font><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> [warning]: Use of
uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">[root@localhost sbin]#</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Any help?</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Regards,</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";">Tony john</span></font></p>
<p class="MsoNormal"><font size="2" face="Courier New"><span style="font-size: 10pt; font-family: "Courier New";"> </span></font></p>
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