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Nick,<br>
<br>
Is the person you are trying to set as AdminCc also in the PC Support
group?<br>
What rights are set for Privileged users in the Net Support group?<br>
<br>
Kenn<br>
<br>
On 12/3/2009 3:51 PM, Nick Kartsioukas wrote:
<blockquote
cite="mid:1259884279.5868.1348357721@webmail.messagingengine.com"
type="cite">
<pre wrap="">On Thu, 03 Dec 2009 15:37:18 -0800, "Ken Crocker" <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a>
said:
</pre>
<blockquote type="cite">
<pre wrap="">I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc with no problems. I'm wondering if, perhaps, we should look at
what rights have been granted to those users that are being listed as
the ticket's AdminCc. Are they in a group we can look at? if not, we
have to look at each user.
</pre>
</blockquote>
<pre wrap=""><!---->
All Privileged users have Watch and WatchAsAdminCC in the queue I'm
creating the ticket in, and the user I was attempting to set as AdminCC
is Privileged. Hmm.
Let me give the details of the permissions here...
I'm a Privileged user, in the Net Support group. I'm attempting to
create the ticket in the PC Support queue. User I'm attempting to set
as AdminCC is also in Net Support.
Privileged users have these permissions in the PC Support queue:
CreateTicket CommentOnTicket SeeQueue ShowOutgoingEmail ShowTicket
ShowTicketComments Watch WatchAsAdminCC
PC Support group members have these additional rights in the PC Support
queue:
AssignCustomFields OwnTicket StealTicket TakeTicket
Owner role also has the right ModifyTicket
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