Hi List,<br><br>I believe I have the proper method (or not).<br><br>{$RT Host name}/rt3/Ticket/Update.html?Action=Comment&id={$ticketNumber}&RTFM-Include-Article-Named={$article}<br><br>Now when I include the desired article, I have a problem with the way it is displaying in the FSCK editor Such as Follows:<br>
<br>Hi <Requester Name>,
<br><br />
<br><br />Your request has been received and assigned to <GroupName><br><br />
<br><br />Thanks,
<br><br />Service Desk
<br><br /><br><br>Is there an extra processing directive that is required to force this to load first in the "Source" portion of the FSCK editor?<br><br>Thanks, <br>Bill<br>