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Nick,<br>
<br>
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a little like doing it twice when it shouldn't be necessary.<br>
<br>
Are you sure you don't have a set list of AdminCc's for each queue?
That way you just grant the right "ModifyTicket" to the role "AdminCc"
at the queue level.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 12/3/2009 1:27 PM, Nick Kartsioukas wrote:
<blockquote
cite="mid:1259875634.18535.1348337179@webmail.messagingengine.com"
type="cite">
<pre wrap="">On Thu, 03 Dec 2009 12:52:06 -0800, "Ken Crocker" <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a>
said:
</pre>
<blockquote type="cite">
<pre wrap="">Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the "CommandByMail" extension/plugin will allow
you to do this.
</pre>
</blockquote>
<pre wrap=""><!---->
Yep, I am setting the AdminCC on the ticket creation page via the web
interface. It appears that RT treats setting the AdminCC as a separate
transaction from the ticket creation, so it creates the ticket, then
attempts to apply the AdminCC value, and that's where it fails (as after
the ticket is created, I don't have the ModifyTicket right).
Privileged user with: CreateTicket, CommentOnTicket, SeeQueue,
ShowOutgoingEmail, ShowTicket, ShowTicketComments on the queue in
question.
I wish "ModifyTicket" was split up, it encompasses quite a lot of
operations...
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