<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
Nick,<br>
<br>
Also, try granting "ReplytoTicket" for all privileged either Globally
or in that queue.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
<blockquote
cite="mid:1259885604.9640.1348361163@webmail.messagingengine.com"
type="cite">
<pre wrap="">On Thu, 03 Dec 2009 15:58:47 -0800, "Ken Crocker" <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a>
said:
</pre>
<blockquote type="cite">
<pre wrap="">Is the person you are trying to set as AdminCc also in the PC Support
group?
</pre>
</blockquote>
<pre wrap=""><!---->
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
</pre>
<blockquote type="cite">
<pre wrap="">What rights are set for Privileged users in the Net Support group?
</pre>
</blockquote>
<pre wrap=""><!---->
I'm not sure I understand...anyone I've told RT "Let this user be
granted rights to" is a Privileged user, correct? So telling RT to give
Watch and WatchAsAdminCC to Privileged users should apply to all who
have that box checked, regardless of the group they're a member of.
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a>
</pre>
</blockquote>
</body>
</html>