Thanks Ken, <br><br>I have patched the files as recommended, I will let you know how we get on. Just waiting for the scheduled automatic restart of apache tonight.<br><br><div dir="ltr"><div><b><br>Regards,</b><blockquote style="margin: 1.5em 0pt;">
<p><b>Aaron Guise<br><br>
<img src="http://www.guise.net.nz/images/signatures/ph.jpg" border="0" height="22" width="25">
07 838 7793<br>
<img src="http://www.guise.net.nz/images/signatures/mob.gif" border="0" height="24" width="30">027
212 6638<br>
<img src="http://www.guise.net.nz/images/signatures/email.gif" border="0" height="26" width="29"><a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br>
</b><br>
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</div><br><br><div class="gmail_quote">On Tue, Dec 8, 2009 at 3:25 AM, Kenneth Marshall <span dir="ltr"><<a href="mailto:ktm@rice.edu">ktm@rice.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div></div><div class="h5">On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:<br>
> Hi,<br>
><br>
> Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were<br>
> listed in select box and transaction history as username i.e aguise for<br>
> myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users<br>
> are so used to the old format and they really want it back. Can someone<br>
> point me to the file in which I can amend this? I found this snippet in<br>
> RT_Config.pm and basically I need to find the procedure is so I can alter it<br>
> to get the username instead.<br>
><br>
> Any help would be greatly appreciated.<br>
><br>
> =item C<$UsernameFormat><br>
><br>
> This determines how user info is displayed. 'concise' will show one of<br>
> either NickName, RealName, Name or EmailAddress, depending on what exists<br>
> and whether the user is privileged or not. 'verbose' will show RealName and<br>
> EmailAddress.<br>
><br>
> =cut<br>
><br>
> Set($UsernameFormat, 'concise');<br>
><br>
><br>
> --<br>
> Regards,<br>
><br>
> Aaron<br>
<br>
</div></div>Hi Aaron,<br>
<br>
We had the same problem here. It was a bit odd that the old format<br>
is not one of the options. Here are the changes we made for 3.8.5<br>
that will probably work in 3.8.6 as well:<br>
<br>
cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser<br>
<br>
Patch as follows:<br>
<br>
--- share/html/Elements/ShowUser 2009-10-13 12:24:43.000000000 -0500<br>
+++ local/html/Elements/ShowUser 2009-10-27 10:13:58.000000000 -0500<br>
@@ -60,6 +60,9 @@<br>
if ( $style eq 'concise' ) {<br>
$m->comp( '/Elements/ShowUserConcise', User => $User );<br>
}<br>
+elsif ( $style eq 'old' ) {<br>
+ $m->comp( '/Elements/ShowUserOld', User => $User );<br>
+}<br>
else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); }<br>
</%INIT><br>
<%ARGS><br>
<br>
and here is ShowUserOld:<br>
<br>
------------------------<br>
<%INIT><br>
if ($User) {<br>
my $printable;<br>
if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) {<br>
$printable = $User->Name . ' <' . $User->EmailAddress .'>';<br>
}<br>
else {<br>
$printable = $User->Name<br>
|| $User->EmailAddress<br>
|| $User->RealName<br>
|| $User->NickName;<br>
}<br>
$m->out( $m->interp->apply_escapes( $printable, 'h' ) );<br>
}<br>
<br>
</%INIT><br>
<%ARGS><br>
$User => undef<br>
$Address => undef<br>
</%ARGS><br>
------------------------<br>
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</div></div></blockquote></div><br>