Help me,Its quite urgent<br><br><div class="gmail_quote">On Mon, Dec 7, 2009 at 9:48 PM, <span dir="ltr"><<a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a>></span> wrote:<br>
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<br>
Today's Topics:<br>
<br>
1. Change Simple search behavour to include all tickets content<br>
by default as well as closed tickets (David Lane)<br>
2. Re: Change Simple search behavour to include all tickets<br>
content by default as well as closed tickets (Emmanuel Lacour)<br>
3. Hyperlink in RT not working (Praveen C)<br>
4. Grant access to tickets to a group of people when created by<br>
one of them (L B)<br>
5. Re: Help reverting RT 3.8.6 back to displaying username<br>
instead of RealName (Kenneth Marshall)<br>
6. Re: Only showing a certain custom field when another custom<br>
field has a certain value selected (Kevin Falcone)<br>
7. Re: Can I add more than one email address to a user? (within<br>
user configuration) (Kevin Falcone)<br>
8. Innovation in RT (rifaqat zaheer)<br>
9. Re: Innovation in RT (Jesse Vincent)<br>
10. Re: Innovation in RT (Andy Millar)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Sun, 6 Dec 2009 17:14:29 -0100<br>
From: David Lane <<a href="mailto:dave@goodchoice.it">dave@goodchoice.it</a>><br>
Subject: [rt-users] Change Simple search behavour to include all<br>
tickets content by default as well as closed tickets<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID:<br>
<<a href="mailto:b8c47b270912061014o786a0d02y7d945fe7c9a4a8eb@mail.gmail.com">b8c47b270912061014o786a0d02y7d945fe7c9a4a8eb@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
I realise this will be sloooowww but i did it before with 3.6 and want to<br>
do it again<br>
<br>
Google is being very unkind to me today and the archives are not helping<br>
either<br>
<br>
I think my previous fix was ugly but I don't have access to the info - and<br>
the new search tool will change whats required too<br>
<br>
The wiki makes mention of various ways to include resolved tickets but is<br>
silent on the content search<br>
<br>
So to summarise I want the default behaviour to do<br>
<br>
Any content (fulltext) of any ticket of any status<br>
<br>
Thanks<br>
<br>
Dave<br>
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Message: 2<br>
Date: Sun, 6 Dec 2009 20:25:39 +0100<br>
From: Emmanuel Lacour <<a href="mailto:elacour@easter-eggs.com">elacour@easter-eggs.com</a>><br>
Subject: Re: [rt-users] Change Simple search behavour to include all<br>
tickets content by default as well as closed tickets<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <<a href="mailto:20091206192539.GD4507@easter-eggs.com">20091206192539.GD4507@easter-eggs.com</a>><br>
Content-Type: text/plain; charset=us-ascii<br>
<br>
On Sun, Dec 06, 2009 at 05:14:29PM -0100, David Lane wrote:<br>
> I realise this will be sloooowww but i did it before with 3.6 and want to<br>
> do it again<br>
><br>
> Google is being very unkind to me today and the archives are not helping<br>
> either<br>
><br>
> I think my previous fix was ugly but I don't have access to the info - and<br>
> the new search tool will change whats required too<br>
><br>
> The wiki makes mention of various ways to include resolved tickets but is<br>
> silent on the content search<br>
><br>
> So to summarise I want the default behaviour to do<br>
><br>
> Any content (fulltext) of any ticket of any status<br>
><br>
<br>
<br>
you have to modify the method "QueryToSQL" in lib/RT/Search/Googleish.pm<br>
for this.<br>
<br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 3<br>
Date: Mon, 7 Dec 2009 11:37:09 +0530<br>
From: Praveen C <<a href="mailto:praveen.velu@hotmail.com">praveen.velu@hotmail.com</a>><br>
Subject: [rt-users] Hyperlink in RT not working<br>
To: <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Message-ID: <BLU104-W102E28A8C888A84038583190900@phx.gbl><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
<br>
Hi,<br>
<br>
I am not able to add hyperlink using RT web interface. If I add a hyperlink using FCK editor, at the receiving end I am not able to see any hyperlinks. I am getting a plain text mail without any hyperlinks. I have installed RT 3.8 in Debian lenny<br>
<br>
Looking for your help<br>
<br>
Thanks in advance..<br>
<br>
-Pravin-<br>
<br>
_________________________________________________________________<br>
New Windows 7: Simplify what you do everyday. Find the right PC for you.<br>
<a href="http://windows.microsoft.com/shop" target="_blank">http://windows.microsoft.com/shop</a><br>
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<br>
Message: 4<br>
Date: Mon, 7 Dec 2009 07:41:01 +0100<br>
From: L B <<a href="mailto:bertignac@gmail.com">bertignac@gmail.com</a>><br>
Subject: [rt-users] Grant access to tickets to a group of people when<br>
created by one of them<br>
To: rt-users <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Message-ID:<br>
<<a href="mailto:da03fe3e0912062241r7f7ba4d7pfa03b9e56426ff94@mail.gmail.com">da03fe3e0912062241r7f7ba4d7pfa03b9e56426ff94@mail.gmail.com</a>><br>
Content-Type: text/plain; charset=ISO-8859-1<br>
<br>
Hello,<br>
<br>
I need to grant access to 10 different users (each one has his RT<br>
account) to any ticket opened by one of them. They just want to have<br>
access, not to receive emails, so adding them as admincc or requestor<br>
in a scrip is not sufficient.<br>
<br>
Any idea regarding the best way to implement this ?<br>
<br>
Many thanks !<br>
--<br>
L.B.<br>
<br>
<br>
------------------------------<br>
<br>
Message: 5<br>
Date: Mon, 7 Dec 2009 08:25:11 -0600<br>
From: Kenneth Marshall <<a href="mailto:ktm@rice.edu">ktm@rice.edu</a>><br>
Subject: Re: [rt-users] Help reverting RT 3.8.6 back to displaying<br>
username instead of RealName<br>
To: Aaron Guise <<a href="mailto:aaron@guise.net.nz">aaron@guise.net.nz</a>><br>
Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <<a href="mailto:20091207142511.GQ3237@it.is.rice.edu">20091207142511.GQ3237@it.is.rice.edu</a>><br>
Content-Type: text/plain; charset=us-ascii<br>
<br>
On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:<br>
> Hi,<br>
><br>
> Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were<br>
> listed in select box and transaction history as username i.e aguise for<br>
> myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users<br>
> are so used to the old format and they really want it back. Can someone<br>
> point me to the file in which I can amend this? I found this snippet in<br>
> RT_Config.pm and basically I need to find the procedure is so I can alter it<br>
> to get the username instead.<br>
><br>
> Any help would be greatly appreciated.<br>
><br>
> =item C<$UsernameFormat><br>
><br>
> This determines how user info is displayed. 'concise' will show one of<br>
> either NickName, RealName, Name or EmailAddress, depending on what exists<br>
> and whether the user is privileged or not. 'verbose' will show RealName and<br>
> EmailAddress.<br>
><br>
> =cut<br>
><br>
> Set($UsernameFormat, 'concise');<br>
><br>
><br>
> --<br>
> Regards,<br>
><br>
> Aaron<br>
<br>
Hi Aaron,<br>
<br>
We had the same problem here. It was a bit odd that the old format<br>
is not one of the options. Here are the changes we made for 3.8.5<br>
that will probably work in 3.8.6 as well:<br>
<br>
cp RTHOME/share/html/Elements/ShowUser -> local/html/Element/ShowUser<br>
<br>
Patch as follows:<br>
<br>
--- share/html/Elements/ShowUser 2009-10-13 12:24:43.000000000 -0500<br>
+++ local/html/Elements/ShowUser 2009-10-27 10:13:58.000000000 -0500<br>
@@ -60,6 +60,9 @@<br>
if ( $style eq 'concise' ) {<br>
$m->comp( '/Elements/ShowUserConcise', User => $User );<br>
}<br>
+elsif ( $style eq 'old' ) {<br>
+ $m->comp( '/Elements/ShowUserOld', User => $User );<br>
+}<br>
else { $m->comp( '/Elements/ShowUserVerbose', User => $User ); }<br>
</%INIT><br>
<%ARGS><br>
<br>
and here is ShowUserOld:<br>
<br>
------------------------<br>
<%INIT><br>
if ($User) {<br>
my $printable;<br>
if ( $User->EmailAddress && $User->EmailAddress ne $User->Name ) {<br>
$printable = $User->Name . ' <' . $User->EmailAddress .'>';<br>
}<br>
else {<br>
$printable = $User->Name<br>
|| $User->EmailAddress<br>
|| $User->RealName<br>
|| $User->NickName;<br>
}<br>
$m->out( $m->interp->apply_escapes( $printable, 'h' ) );<br>
}<br>
<br>
</%INIT><br>
<%ARGS><br>
$User => undef<br>
$Address => undef<br>
</%ARGS><br>
------------------------<br>
> _______________________________________________<br>
> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
><br>
> Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
><br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
<br>
<br>
------------------------------<br>
<br>
Message: 6<br>
Date: Mon, 7 Dec 2009 10:48:52 -0500<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
Subject: Re: [rt-users] Only showing a certain custom field when<br>
another custom field has a certain value selected<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <<a href="mailto:20091207154852.GE910@jibsheet.com">20091207154852.GE910@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Fri, Dec 04, 2009 at 03:23:24PM -0500, Kyle McKinley wrote:<br>
> I realize this is an open ended question here. I'm looking for a way to<br>
> hide custom fields until necessitated by the choice of a value in<br>
> another custom field. Is their a way to do this with Scrips or do I<br>
> need to dig into the config files? Or is this some capability that<br>
> hierarchal custom fields will provide when I upgrade at some point? So<br>
> what I'm really getting at, is should I just wait till I upgrade. Thanks!<br>
<br>
Hierarchical Custom Fields just allow you to change the options<br>
available in Custom Field B based on your selection in Custom Field A.<br>
<br>
Hiding or showing CFs based on selection values would require custom<br>
hacking.<br>
<br>
-kevin<br>
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<br>
Message: 7<br>
Date: Mon, 7 Dec 2009 10:56:39 -0500<br>
From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
Subject: Re: [rt-users] Can I add more than one email address to a<br>
user? (within user configuration)<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <<a href="mailto:20091207155639.GF910@jibsheet.com">20091207155639.GF910@jibsheet.com</a>><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
On Sat, Dec 05, 2009 at 06:48:20AM -0800, John David Chapman wrote:<br>
><br>
> Lets assume I have set up user Joe Bloggs.<br>
><br>
> I added <a href="mailto:joe.bloggs1@example.com">joe.bloggs1@example.com</a>; <a href="mailto:joe.bloggs2@example.com">joe.bloggs2@example.com</a> as the email with<br>
> user configuration.<br>
><br>
> However, RT only ever notifies <a href="mailto:joe.bloggs1@example.com">joe.bloggs1@example.com</a><br>
<br>
You can't do this.<br>
<br>
You can have two users and use RT-Extension-MergeUsers to merge the<br>
two and have RT look up the secondary address to find the primary<br>
user.<br>
<br>
-kevin<br>
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<br>
Message: 8<br>
Date: Mon, 7 Dec 2009 21:23:37 +0500<br>
From: rifaqat zaheer <<a href="mailto:rifaqat051@gmail.com">rifaqat051@gmail.com</a>><br>
Subject: [rt-users] Innovation in RT<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID:<br>
<<a href="mailto:e2cbad0b0912070823q6dd2cee5o43aea4ee034cd3c@mail.gmail.com">e2cbad0b0912070823q6dd2cee5o43aea4ee034cd3c@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Respected sir!<br>
<br>
I completed the Project of generating an<br>
email when an error comes in a switches and router using RT software. Now I<br>
want something new in RT . There is scholarships program of RT software and<br>
they are asking about the research proposal.Please guide me with your<br>
valuable suggestions and advice about innovation in RT software, what I can<br>
do extra customization in RT software so that based on it I can write my<br>
research proposal.I need small research proposal in order to get some<br>
idea.Sir kindly help me in this situation.<br>
I shall be very thankful<br>
<br>
<br>
<br>
YOURS Obediently<br>
Rifaqat Zaheer<br>
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<br>
Message: 9<br>
Date: Mon, 7 Dec 2009 11:35:21 -0500<br>
From: Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>><br>
Subject: Re: [rt-users] Innovation in RT<br>
To: rifaqat zaheer <<a href="mailto:rifaqat051@gmail.com">rifaqat051@gmail.com</a>><br>
Cc: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <<a href="mailto:20091207163521.GU32347@bestpractical.com">20091207163521.GU32347@bestpractical.com</a>><br>
Content-Type: text/plain; charset=us-ascii<br>
<br>
<br>
<br>
<br>
On Mon, Dec 07, 2009 at 09:23:37PM +0500, rifaqat zaheer wrote:<br>
> Respected sir!<br>
><br>
> I completed the Project of generating an<br>
> email when an error comes in a switches and router using RT software. Now I<br>
> want something new in RT . There is scholarships program of RT software and<br>
> they are asking about the research proposal.Please guide me with your<br>
> valuable suggestions and advice about innovation in RT software, what I can<br>
> do extra customization in RT software so that based on it I can write my<br>
> research proposal.I need small research proposal in order to get some<br>
> idea.Sir kindly help me in this situation.<br>
> I shall be very thankful<br>
<br>
Rifaqat,<br>
<br>
<br>
Do they actually mean Request Tracker or are you perhaps looking at<br>
Real-Time software?<br>
<br>
Best,<br>
Jesse<br>
<br>
<br>
<br>
><br>
> YOURS Obediently<br>
> Rifaqat Zaheer<br>
<br>
> _______________________________________________<br>
> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
><br>
> Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
><br>
><br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
> Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br>
<br>
--<br>
<br>
<br>
------------------------------<br>
<br>
Message: 10<br>
Date: Mon, 07 Dec 2009 16:48:11 +0000<br>
From: Andy Millar <<a href="mailto:andy@andymillar.co.uk">andy@andymillar.co.uk</a>><br>
Subject: Re: [rt-users] Innovation in RT<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Message-ID: <1260204491.9585.73.camel@millaralpt><br>
Content-Type: text/plain<br>
<br>
On Mon, 2009-12-07 at 21:23 +0500, rifaqat zaheer wrote:<br>
> Respected sir!<br>
...<br>
<br>
I'm also confused as to why I've received this mail off-list as well.<br>
<br>
The mail has come from the same name and a different email address.<br>
<br>
Andy<br>
<br>
<br>
------------------------------<br>
<br>
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RT-Users mailing list<br>
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<br>
End of RT-Users Digest, Vol 69, Issue 18<br>
****************************************<br>
</blockquote></div><br>