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Jason,<br>
<br>
Have you considered creating a Ticket Custom Field that is updated with
the phone number when the ticket is created? That way, a User can be
given the "SeeCustomField" right as part of the "Privileged" group and
they won't be able to change tickets or anything.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 12/8/2009 2:00 PM, Jason Ledford wrote:
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<div>I am trying to configure a new RT install and trying to find all
the info I can, this part is eluding me though.</div>
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<div>I want me privledged users to be able to open a ticket, and
click the more about <username> link so they can get info like
phone numbers and such.</div>
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<div>It seems like the only way I can enable those permissions is to
enable global rights for AdminUsers and ShowConfigTab. I don’t really
want all these users to be able to modify users and I don’t want them
to see the config tab. What I am I missing for
enabling these permissions, or is there another way to get what I want,
maybe create a local version of the /ticket/display.html page that
removes that restriction?</div>
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<div>Thanks for your help</div>
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