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<TITLE>Fw: [rt-users] Missing queue information on RT3</TITLE>
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<P><FONT SIZE=2>As requested by Jesse.<BR>
<BR>
Keith<BR>
<BR>
----- Original Message -----<BR>
From: Keith Bolam<BR>
To: 'jesse@bestpractical.com' <jesse@bestpractical.com><BR>
Sent: Wed Dec 09 15:21:21 2009<BR>
Subject: Re: [rt-users] Missing queue information on RT3<BR>
<BR>
The version is 3.8 trunk.<BR>
And I have tweaked the domain of the groups to be RT: system from Userdefined and the problem went away. I added another queue and no queues were displayed for non-root users.<BR>
I performed the same sql tweak and logged back in as the 'any' user and the other' user and the queues re-appeared.<BR>
<BR>
So the issue seams to be solely related to the group domain for non root users.<BR>
<BR>
Thanks for the quick response<BR>
<BR>
FYI - I have opened the test system to a limited number of users today and only have an upload / attach issue. To resolve. other than that everything is working well now I have made a couple of changes to core RT code and written the Ingres.pm SearchBuilder module.<BR>
<BR>
I have also added the last_insert_id() to the Ingres.pm DBI driver. This needs to be fed back to the community.<BR>
<BR>
<BR>
If you van find an explanation for the missing queues that would be great.<BR>
<BR>
Regards<BR>
<BR>
Keith<BR>
<BR>
----- Original Message -----<BR>
From: Jesse Vincent <jesse@bestpractical.com><BR>
To: Keith Bolam<BR>
Cc: rt-users@bestpractical.com <rt-users@bestpractical.com><BR>
Sent: Wed Dec 09 14:50:13 2009<BR>
Subject: Re: [rt-users] Missing queue information on RT3<BR>
<BR>
<BR>
<BR>
<BR>
On Wed, Dec 09, 2009 at 01:12:36PM -0500, Keith Bolam wrote:<BR>
><BR>
> Hello,<BR>
> I'm facing an issue where a new user is added together with a new queue by root and the user is given the required access and rights on the queue but the queue drop-down in the 'New Ticket in' and Quick ticket creation zones does not get populated.<BR>
> Database: new port to Ingres database - everything else seems to be working well with the exception of file uploads which needs to be addressed.<BR>
<BR>
You don't say what version of RT you're working with, but since you're<BR>
talking about an experimental port of RT to Ingres that you're working<BR>
on, I presume that you're working with 3.8.6 or our git 3.8-trunk.<BR>
<BR>
Does this work right in RT 3.8.6 on MySQL or Postgres?<BR>
<BR>
<BR>
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