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<font face="Helvetica, Arial, sans-serif">Hi<br>
<br>
I have a setup where RT is installed in specific server with it's own
email system.<br>
And we have setup mails in such a way that my corporate group email id
has one additional email as RT's email id, so the ticket is getting
generated.<br>
In RT's email queue, the configured email address is from corporate's
email. this is to hide mail system of RT.<br>
<br>
Now, when RT sends any reply/notification, it show from address as
corporate's email.<br>
Till now, we have anonymous access in our corporate email server, and
things were working find.<br>
<br>
But, due to spam attack, our IT team has disallowed anonymous access in
our corporate email server, and made authentication compulsory.<br>
Due to this RT's emails are getting bounced and are not getting
delivered to our corporate users.<br>
<br>
Please let me know how to overcome this issue.<br>
<br>
FYI, setup details is as follows:<br>
RT: installed in Linux with postfix having email address as <i><queues>@rt.corporate.co.in</i><br>
Corporate Mail: <i><users>@corporate.com</i> on Microsoft
Exchange<br>
<i></i> Group Mail id corporate users to generate ticket: <i><a class="moz-txt-link-abbreviated" href="mailto:it-admin@corporate.com">it-admin@corporate.com</a></i>
which forwards mail to <i><a class="moz-txt-link-abbreviated" href="mailto:it-admin@rt.corporate.co.in">it-admin@rt.corporate.co.in</a></i><br>
RT Queue: <a class="moz-txt-link-abbreviated" href="mailto:it-admin@rt.corporate.co.in">it-admin@rt.corporate.co.in</a> is aliased to RT queue using
RT URL, and tickets getting generated in <i>it-admin</i><br>
</font><font face="Helvetica, Arial, sans-serif"> Queue: it-admin,
reply to address as <i><a class="moz-txt-link-abbreviated" href="mailto:it-admin@corporate.com">it-admin@corporate.com</a></i></font><br>
Autoreply/Notifications configured as usual<br>
Whole setup was working fine. But, after enabling authentication in
Exchange, it stopped working.<br>
<br>
<br>
<font face="Helvetica, Arial, sans-serif">Regards,<br>
Jignesh<br>
<br>
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