<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
Juan<br>
<br>
We re-set the owner of a ticket when it moves to another Queue. This is
what we use:<br>
<br>
Condition: On Queue Change<br>
<br>
#----------------------------------------------------------------------------<br>
# Custom action preparation code:<br>
#----------------------------------------------------------------------------<br>
<br>
return 1;<br>
<br>
#----------------------------------------------------------------------------<br>
# Custom action cleanup code:<br>
#----------------------------------------------------------------------------<br>
# set new Ticket Owner value<br>
<br>
my $ticket = $self->TicketObj;<br>
<br>
$ticket->SetOwner(10, 'Force');<br>
<br>
return 1;<br>
<br>
<br>
Just modify it to change the ticket fields you want change and that
should do it.<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 12/16/2009 6:45 AM, Juan N. DLC wrote:
<blockquote
cite="mid:662d45d40912160645x28260822jd062a724365566df@mail.gmail.com"
type="cite">Hi,<br>
<br>
Is it possible to have a scrip to modify the due date & priority of
a ticket each time is moved from queue to queue?<br>
<br>
Thanks<br>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
</body>
</html>