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Machiel,<br>
<br>
Are you allowing customers to create ticket via Email?<br>
<br>
What rights have you set Globally?<br>
<br>
Are you actually allowing the customer to assign the ticket to someone?
How do they know who does the work?<br>
<br>
What does your workflow look like?<br>
<br>
Do you have support groups that do the work on certain types of tickets
(in other words, do you have Queues designated for specific types of
tickets/customers?).<br>
<br>
What rights have you set for those Queues?<br>
<br>
These are just a few of the questions the need answers before I can
help.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 12/17/2009 10:36 PM, machiel.richards wrote:
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<p class="MsoNormal">Hi all<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> I am struggling with RT rights.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> We service multiple customers
and so I want
to create a user for each customer so that they can log into the RT
system and
log issues and assign accordingly.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> I created a test user with
minimal access
which are able to create tickets, however the user have access to
search for
tickets which then displays tickets logged by other customers as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> How can I limit the user to
either not
search but still have access to their own ticket or otherwise only
search for
their tickets.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal">Machiel<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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