<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Dang, 3 of the same messages </span><span
style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I am a newb to rt but like to
give where I take. Could you use multiple queues to segregate the permissions
and tickets?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Machiel
Richards<br>
<b>Sent:</b> Friday, December 18, 2009 1:49 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Help with RT access rights<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-ZA>Hi all<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
I am
struggling with RT rights.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
We service multiple customers and so I want to create a user for each customer
so that they can log into the RT system and log issues and assign accordingly.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
I created a test user with minimal access which are able to create tickets,
however the user have access to search for tickets which then displays tickets
logged by other customers as well.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
How can I limit the user to either not search but still have access to their
own ticket or otherwise only search for their tickets.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>
</span><span lang=EN-ZA style='color:black'>Your help is appreciated.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Machiel<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
</div>
</body>
</html>