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<p class=MsoNormal><span style='color:#1F497D'>Sounds like you have global
permissions for either everyone or those specific groups. I would look there
first.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Machiel Richards
[mailto:machielr@rdc.co.za] <br>
<b>Sent:</b> Monday, December 21, 2009 12:48 AM<br>
<b>To:</b> Jason Ledford<br>
<b>Subject:</b> RE: [rt-users] Help with RT access rights<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>Hi Jason<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>
Sorry for the duplicated messages, had a problem where the messages weren’t
going through then they released it afterwards.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>
I do have multiple queues, however the clients can still search and it displays
all the queues’ tickets.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Ledford
[mailto:jledford@biltmore.com] <br>
<b>Sent:</b> 18 December 2009 03:42 PM<br>
<b>To:</b> Machiel Richards; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Help with RT access rights<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Dang, 3 of the same
messages </span><span style='font-family:Wingdings;color:#1F497D'>J</span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I am a newb to rt but like to
give where I take. Could you use multiple queues to segregate the
permissions and tickets?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Machiel Richards<br>
<b>Sent:</b> Friday, December 18, 2009 1:49 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Help with RT access rights<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-ZA>Hi all<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
I am
struggling with RT rights.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
We service multiple customers and so I want to create a user for each customer
so that they can log into the RT system and log issues and assign accordingly.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
I created a test user with minimal access which are able to create tickets,
however the user have access to search for tickets which then displays tickets
logged by other customers as well.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>
How can I limit the user to either not search but still have access to their
own ticket or otherwise only search for their tickets.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>
</span><span lang=EN-ZA style='color:black'>Your help is appreciated.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA>Machiel<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-ZA><o:p> </o:p></span></p>
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