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<p class=MsoNormal>Ok, it’s a pointed question!<o:p></o:p></p>
<p class=MsoNormal>Basically I’m trying to convince my company to
implement RT. <o:p></o:p></p>
<p class=MsoNormal>I’ve implemented at my former employer a few years ago
and loved it so I want my new company to buy into it.<span
style='mso-spacerun:yes'> </span>My current employer is supportive
towards it so far but wants to know it’s shortcomings so they can see if
any of them would prevent us from being able to use it.<o:p></o:p></p>
<p class=MsoNormal>For me, I love it ‘s ease of use, but the short coming
I would see is the lack of Project Management .<o:p></o:p></p>
<p class=MsoNormal>They are also asking about CRM type stuff, so the sales
folks can keep track of leads and email our customer press releases or
announcements.<o:p></o:p></p>
<p class=MsoNormal>Anything else?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We currently used <span class=SpellE>DotProject</span> for
project Management Stuff and CVS for Developer version control..anyone linked
into these systems?<o:p></o:p></p>
<p class=MsoNormal>I’m also wondering about the email, we currently
subscribe to an external email provider...does this work with RT?<span
style='mso-spacerun:yes'> </span>I know with RT set up an email server on
the Linux box, but can this interact with an external provider?...Since email
is<span style='mso-spacerun:yes'> </span>HUGE reason for enabling such a
system, I’m wondering how that would work?<span
style='mso-spacerun:yes'> </span>Is it just a matter of setting up a
forwarding an account on the Linux box?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks for all your help,<o:p></o:p></p>
<p class=MsoNormal>I know the user community for RT is very active, so
I’m hoping to hear some feedback to help me in my cause!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Steve<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
mso-fareast-font-family:"Times New Roman";color:navy;mso-ansi-language:EN-US;
mso-fareast-language:EN-CA;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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