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Tyler,<br>
<br>
Have you thought of using SQL against the DataBase to create a report
or file? We have found RT Query to be incomplete for getting some data,
but that data is available with SQL. Is that something you considered?<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 1/5/2010 2:35 AM, Raed El-Hames wrote:
<blockquote cite="mid:4B4315FE.8020704@vialtus.com" type="cite">
<pre wrap="">I might be wrong , but the forward function will only forward a
particular reply or comment ..
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl script
using the RT api.
I have done few of those in the past if you need to, I can dig one up
and mail you.
Regards;
Roy
Tyler Hall wrote:
</pre>
<blockquote type="cite">
<pre wrap="">William -
</pre>
<blockquote type="cite">
<pre wrap="">I am assuming that you want the contents of the replies and comments to go
to the "men upstairs".
</pre>
</blockquote>
<pre wrap="">You are correct. I'll upgrade and see if that will meet my needs.
Thanks
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