<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
Diona,<br>
<br>
The ability to assign "Group Rights" for a Queue can be granted
globally and on a Queue-by-Queue basis. I recommend the later. Are you
wanting to grant that right to a collective group of user, like a
"managers group" or to a specific individual? WE use the "AdminCc" role
for this purpose. That way, one or more individuals in that role for <i>THAT</i>
queue, can grant access rights to <i>THAT </i>Queue. The
right/privilege you want to grant is "ModifyACL",
"ModifyQueueWatchers", and "ShowACL". We grant other rights to these
Queue Managers (Queue AdminCc) because they are also responsibile to
make sure tickets are assigned and resolved, etc. but that's just our
workflow. Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 1/8/2010 10:23 AM, Diona Kidd wrote:
<blockquote
cite="mid:860f763b1001081023m35db39cakafc418fd5c8c084e@mail.gmail.com"
type="cite">I need to delegate the ability to assign group permissions
to a support manager group. Currently, when a support manager creates a
queue, they are unable to assign group rights to the queue. I've look
through the wiki and tried some permission settings but have been
unable to grant this ability. <br>
<br>
Can someone tell me which right I need to give the support manager
group in order to give this this ability?<br>
<br>
Thanks in advance,<br>
<br>
Diona<br>
<pre wrap="">
<hr size="4" width="90%">
_______________________________________________
<a class="moz-txt-link-freetext" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>
Community help: <a class="moz-txt-link-freetext" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a>
Commercial support: <a class="moz-txt-link-abbreviated" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
</body>
</html>