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<p class=MsoNormal>folks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> In RT 3.8.x. I have several
different queues, each of which have their own work categories as CFs.
When a call comes in from a user to the help desk the help desk people
select the queue and fill in the mandatory CF. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> however, if a user emails in a ticket, there is
nothing the enforces the mandatory fields, and I can't always determine it from
the contents of the email. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> So, my question is, is there a way to enforce
mandatory fields to be filled in at resolve time? The ticket owner is the
best one to know which category a ticket belongs in anyways. So, resolve
time is really the right time for this selection for us, anyways.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks.<o:p></o:p></p>
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