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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m having a bit of trouble getting my head around how
to do something with RT.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We currently use RT internally as a helpdesk system, with
users authenticating (either by email or with the web interface) from our AD
with LDAP, however we’ve got a new system coming online which will be
public facing, and we want to handle support for this system through RT.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is I currently have the following flag set in my
RT_SiteConfig to prevent non LDAP users authenticating <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($AutoCreateNonExternalUsers, 0);<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In order to stop users being created when (for example) an
external user is cc’d to an email into one of our internal queues.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What I ideally want to do is restrict most of our queues to ‘LDAP
users only’, but be able to have a ‘public queue’ also –
is there any way to do this within the ExternalAuth extension, without manually
adding all of my LDAP users to a group within the RT system???<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Mark<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span lang=EN-GB style='color:#1F497D'>Mark Farrington<o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:#1F497D'>Broadcast
Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;color:#1F497D'>Global
Traffic Network UK <o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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