Hi All, <br><br>I have a scrip setup as below;<br><br>Condition: OnComment<br>Action: User Defined<br>Template: Global Blank<br>Stage: Transaction Create<br><br>Custom Condition: <br>Custom Action Preparation Code: return 1;<br>
Custom Action Cleanup Code: <br>my $string = $self->TransactionObj->Content;<br>$string =~ m/Status changed from ([A-Za-z]{3}) to ([A-Za-z]{3})/;<br><br>my $old = $1;<br>my $new = $2;<br>my $ticket = $self->TicketObj;<br>
my $cf_obj = RT::CustomField->new($RT::SystemUser);<br>my $cf_name = "CustomStatus";<br>my $cf_value;<br>$cf_value = $new;<br>$cf_obj->LoadByName(Name=>$cf_name);<br>$RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n");<br>
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value, RecordTransaction=>1);<br>return 1;<br><br>However the damn thing never seems to fire off, I have tested the regexp directly in perl and it works. I am pretty sure also that it used to work but for some reason no longer does. <br>
<br>Essentially we have rules on our mail clients which forward mail back to RT from our outsourced Service provider, the content looks like this when they change a status.<br><br>
<p>Subject: SR129018, CustRef: 54795, QUE</p>
<p> atus.</p>
<p>This is an automatically generated email from Aaron Guise
using Gentrack SR System.</p>
<p> </p>
<p>SR129018, CustRef: 54795</p>
<p><<a href="https://www.gentrack.com/srweb/srdetails.asp?SRNo=129018" target="_blank">https://www.gentrack.com/srweb/srdetails.asp?SRNo=129018</a>></p>
<p>Status changed from WAI to QUE</p>
<p> </p>
<p>Think before you Print - By making good use of resources
at work we can encourage sustainability and manage our impact. Change Tomorrow
by Changing Thinking Today</p>
<p> </p>
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changes made to them by any other person.</p><p><br></p><p>Does anyone have any ideas why this may not be triggering. I may be just losing sight of a simple thing I feel, but it is now driving me a little nuts.</p>
<span style="color: black;"><div dir="ltr"><div><b><br>Regards,</b><blockquote style="margin: 1.5em 0pt;">
<p><b>Aaron Guise<br><br>
<img src="http://www.guise.net.nz/images/signatures/ph.jpg" border="0" height="22" width="25">
07 838 7793<br>
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212 6638<br>
<img src="http://www.guise.net.nz/images/signatures/email.gif" border="0" height="26" width="29"><a href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br>
</b><br>
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