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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Two questions:<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

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 <li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
     style='font-size:10.0pt;font-family:Arial'>How can I modify RT so that
     when I search in the ‘quick search’ box at the top right of
     the page it searches all tickets, including resolved tickets?<o:p></o:p></span></font></li>
 <li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
     style='font-size:10.0pt;font-family:Arial'>What is the best way to backup
     the entire RT database, including attachments, etc. Currently I am doing
     an export from phpMyAdmin but I don’t believe that includes ticket attachments.<o:p></o:p></span></font></li>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Zach<o:p></o:p></span></font></p>

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