<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hello,<div><br></div><div>We're using HTML formatting in correspondence from RT. However, we're running into a problem with text that comes out of </div><div><br></div><div>{$Transaction->Content()}<br><div><br class="webkit-block-placeholder"></div><div>When the message is sent in plain text, all of the carriage returns from Content are translated properly into linebreaks. However, in the HTML version, the carriage returns are ignored and all of the text from Content is displayed on one line. </div><div><br></div><div>(In the Template, the message content type is set as: <span class="Apple-style-span" style="font-family: 'Lucida Grande'; font-size: 11px; white-space: pre-wrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; ">Content-Type: text/html<span class="Apple-style-span" style="font-family: Futura; font-size: medium; white-space: normal; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; ">)</span></span></div><div><br></div><div>Does anyone know how we might fix this and retain our HTML messages?</div><div><br></div><div>Thanks,</div><div>Andy</div><div><br></div><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Futura; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Andy Jones</div><div>User Support Manager</div><div>Educational Technology Services</div><div>510.594.5016</div><div><a href="mailto:andy@cca.edu">andy@cca.edu</a></div></div></div></span> </div><br></div></body></html>