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<p class=MsoNormal>I have set up the approval queue for our change control.
Everything seems to be fine, except two things. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>1. When a manager approves a ticket, the email
to the original ticket owner or requester never goes out.<o:p></o:p></p>
<p class=MsoNormal>I have a template;<o:p></o:p></p>
<p class=MsoNormal>name: Approval Passed<o:p></o:p></p>
<p class=MsoNormal>Desc: Notify Requestor that their ticket has been
approved by some approver<o:p></o:p></p>
<p class=MsoNormal>Content: <o:p></o:p></p>
<p class=MsoNormal>Subject: Ticket Approved: {$Ticket->Subject}<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Greetings,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Your ticket has been approved by { eval {
$Approval->OwnerObj->Name } }.<o:p></o:p></p>
<p class=MsoNormal>Other approvals may be pending.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Approver's notes: { $Notes }<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>2. since the ticket owner never gets notified
that his ticket has been approved, I told them to watch the ticket and if the
link to the approval ticket is crossed out, then it is done.
But, it appears most users cant see the full link - only the ticket number and
owner of the approval ticket. The people who are watchers of the
approval ticket can see the crossed out link. But, since the
original requester cant. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Because of these two, my requesters have no idea when their
tickets are approved to change. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Can any one provide any help?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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