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<p class=MsoNormal>I’m just starting out with RT; I used it many years
ago but I’ve forgotten just about everything…<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We want to set up a small pilot to see if it will work for
our needs.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We have:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Departments<o:p></o:p></p>
<p class=MsoNormal>Projects<o:p></o:p></p>
<p class=MsoNormal>Users<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We need to be able to set up security so that a user from a
specific department can only have access to tickets from specific projects.
In other words, assume projects 1, 2, and 3, users Steve, Joe, and Bob, and
Maintenance, Engineering, and Design.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Bob is working on projects 1 and 2, Steve on projects 1 and
3, and Joe on 2 and 3. Bob needs to see all Design, Engineering, and
Maintenance tickets that pertain to his projects, but he must not see any
tickets at all for project 3. Steve can only see tickets for Maintenance
on his two projects, and occasionally maintenance tickets for 2. Joe needs
to see all tickets for Design regardless of project, but only Engineering
tickets for his two projects, and none for Maintenance.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I seem to be short a category in RT as it only has users and
groups, and not sub-groups or projects. Is anything like this possible?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Or is the trick to set up groups for both projects and
departments, and then assign membership in both? But then is it possible
to require tickets so that a user needs to be a member of 2 groups in order to
see the ticket?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:6.0pt'><b><span style='font-size:8.0pt;
color:navy'>Yan Seiner, PE</span></b><br>
<b><span style='font-size:8.0pt;color:navy'>Civil Engineer<o:p></o:p></span></b></p>
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src="cid:image003.jpg@01CAA4CE.44870CC0" align=left hspace=12 v:shapes="Picture_x0020_2"><![endif]><span
style='font-size:8.0pt;color:green'><a
href="http://www.ci.springfield.or.us/ESD/index.htm"><span style='color:green'>Environmental
Services Division</span></a><br>
</span><b><span style='font-size:7.0pt;color:green'>City of Springfield</span></b><span
style='font-size:7.0pt;color:green'> Public Works<br>
225 Fifth Street, Springfield, Oregon 97477</span><span style='font-size:12.0pt;
color:green'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:6.0pt'><b><span style='font-size:7.0pt;
color:#333399'>Metropolitan Wastewater Management Commission (MWMC)<o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:7.0pt;
color:#003300'>Tel: 541-736-7124</span></b><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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