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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello All<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have RT 3.6.3 setup with oracle 9i as backend and I have
one weird problem of RT creating duplicate ticket from same mail. When I tried
to debug it I found it that it is fetch mail which is not flushing data once
mail has been read and ticket is created. Fetch mail again sends same mail from
which previously a ticket already has been created. So now I have only two
options left with me either to upgrade fetch mail or to write code in
rt-mailgate to not to fetch mail once its ticket has been created. But as RT’s
code is not straight forward and I m a bit new to it I am not sure what steps
exactly I should take to put a validation on not to again make ticket once
ticket from same mail has been generated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please any one can help me in this. I will be very grateful
to him. Waiting a positive reply from your side<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks & Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Varun<o:p></o:p></span></font></p>
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