<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">Here is the error i found in httpd logs:<br><br>[Thu Feb 11 18:17:51 2010] [error]: Encoding error: UTF-16:Unrecognised BOM 3c at /usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm line 182.<br><br>Stack:<br> [/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm:182]<br> [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:235]<br> [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:153]<br> [/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Web.pm:836]<br> [/usr/share/rt3/html/Ticket/Update.html:217]<br> [/usr/share/rt3/html/autohandler:311]<br> defaulting to ISO-8859-1 -> UTF-8 (/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:239)<br><br>Regards<br>William<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"><div class="plainMail"><br>Date: Thu, 11 Feb 2010 15:28:52 +0000
(GMT)<br>From: jet jet <<a ymailto="mailto:jettejpopi@yahoo.fr" href="/mc/compose?to=jettejpopi@yahoo.fr">jettejpopi@yahoo.fr</a>><br>Subject: [rt-users] Source code display for html attachment<br>To: "<a ymailto="mailto:rt-users@lists.bestpractical.com" href="/mc/compose?to=rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>"<br> <<a ymailto="mailto:rt-users@lists.bestpractical.com" href="/mc/compose?to=rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>Message-ID: <<a ymailto="mailto:512692.64331.qm@web28605.mail.ukl.yahoo.com" href="/mc/compose?to=512692.64331.qm@web28605.mail.ukl.yahoo.com">512692.64331.qm@web28605.mail.ukl.yahoo.com</a>><br>Content-Type: text/plain; charset="iso-8859-1"<br><br>Helle,<br>Thank you for your suggestion, but i already test it and it didn't work.<br>I tried this in vain:<br><br>-- update EmailInputEncodings<br><br>utf-8, iso-8859-1,
us-ascii<br> to EmailInputEncodings iso-8859-1, utf-8, us-ascii<br><br>-- SET TrustHTMLAttachments to true<br>-- comment adddefaultcharset UTF-8 on httpd.conf<br><br>here is my file RT_SiteConfig.pm<br><br>On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote:<br>> Hello,<br>> We have got RT(3.8.1 and 3.8.2) on linux machine(centos).<br>> When we send a html attachement with a ticket, it is display as text (the source code) in it.<br>> <br>> To resolve that we have to record the html file with UTF-8 encodage selected. This is not<br>> always possible, and it makes longer the ticket resolution process.<br><br>Sounds like you missed TrustHTMLAttachments and other config options.<br><br>Regars<br>William<br><br>-kevin<br><br><br><br>On Tue, Feb 09, 2010 at 09:31:50AM +0000, jet jet wrote:<br>> Hello,<br>> We have got RT(3.8.1 and 3.8.2) on
linux machine(centos).<br>> When we send a html attachement with a ticket, it is display as text (the source code) in it.<br>> <br>> To resolve that we have to record the html file with UTF-8 encodage selected. This is not<br>> always possible, and it makes longer the ticket resolution process.<br><br>Sounds like you missed TrustHTMLAttachments and other config options.<br><br>-kevin<br><br><br>De: jet jet <<a ymailto="mailto:jettejpopi@yahoo.fr" href="/mc/compose?to=jettejpopi@yahoo.fr">jettejpopi@yahoo.fr</a>><br>Objet: Source code display for html attachment<br>?: "<a ymailto="mailto:rt-users@lists.bestpractical.com" href="/mc/compose?to=rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>" <<a ymailto="mailto:rt-users@lists.bestpractical.com" href="/mc/compose?to=rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>Date: Mardi 9 F?vrier 2010,
10h31<br><br>Hello,<br>We have got RT(3.8.1 and 3.8.2) on linux <br>machine(centos). <br>When we?send a html?attachement?with a ticket, it <br>is display as text (the source code) in it.<br><br><br>To resolve that we have to record the html file <br>with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process.<br>?<br>Thank you for your help<br><br><br>William<br><br><br><br><br><br><br> <br><br><br><br><br><br> <br><br><br> <br>-------------- next part --------------<br>An HTML attachment was scrubbed...<br>URL: <a href="http://lists.bestpractical.com/pipermail/rt-users/attachments/20100211/95d17843/attachment.html" target="_blank">http://lists.bestpractical.com/pipermail/rt-users/attachments/20100211/95d17843/attachment.html</a> <br><br>------------------------------<br><br>_______________________________________________<br>RT-Users mailing
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