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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=Section1><p class=MsoNormal>Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:#A6A6A6'>David Stiff<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#A6A6A6'>Release Engineer<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#A6A6A6'>McAfee, Inc. <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#A6A6A6'>565 Kumpf Drive <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#A6A6A6'>Waterloo, Ontario N2V 1K3<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#A6A6A6'>(519) 880-2045 direct<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#A6A6A6'>(519) 747-4731 fax<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0070C0'>david_stiff@mcafee.com<o:p></o:p></span></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><i><span style='font-size:9.0pt'>Safe online? Avoid dangerous web sites using McAfee SiteAdvisor™ — a FREE download from <span style='color:#0070C0'>http://www.siteadvisor.com?cid=27092</span>.<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:9.0pt'>Don’t search or surf without it!<o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>