<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>RT 3.8.4</div><div>RTFM-2.4.2</div><div><br></div>My RTFM is installed, and my root user could easily create 'New Articles' (with their Links being either based on: other tickets, or URL's, or articles), and associate it to 'Classes" & 'Topics'. However, my regular users can't 'Create Articles', and get the following error message in the UI:<div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span><span class="Apple-style-span" style="font-family: Times; font-size: 12px; ">Results</span></div>
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<li style="margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Times">Link could not be created</li></ul><div><br></div><div><font class="Apple-style-span" face="Times">A) Apache's error_log:</font></div><div><font class="Apple-style-span" face="Times">-------------------------</font></div><div><font class="Apple-style-span" face="Times">[warning]: RT::Link=HASH(0x27b7254) Couldn't resolve base 'Permission Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/Link_Overlay.pm:101)</font></div><div><font class="Apple-style-span" face="Times">error]: Link could not be created: Couldn't resolve base 'Permission Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/Record.pm:1323)</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">It sounds like it is an ACL issue, and for RTFM I have my ACL's set as shown below (3 categories of rights Matrix for RTFM):</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">B) ACL settings for my RTFM</font></div><div><font class="Apple-style-span" face="Times">-------------------------------------</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-style-span" style="font-family: Helvetica; ">Regular users who can't create Articles are part of <My_Group>, shown below</span></font></div><div><br></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>RTFM</font></div><div><font class="Apple-style-span" face="Times">1) CustomField<span class="Apple-tab-span" style="white-space:pre"> </span>Group<span class="Apple-tab-span" style="white-space:pre"> </span><span class="Apple-tab-span" style="white-space:pre"> </span>CustomFields<span class="Apple-tab-span" style="white-space:pre"> </span>Applies to</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>(Group Rights)</font></div><div><font class="Apple-style-span" face="Times">---------------<span class="Apple-tab-span" style="white-space:pre"> </span>-----------------<span class="Apple-tab-span" style="white-space:pre"> </span>-------------------------<span class="Apple-tab-span" style="white-space:pre"> </span>-----------------------</font></div><div><font class="Apple-style-span" face="Times"><my_CF><span class="Apple-tab-span" style="white-space:pre"> </span>Everyone<span class="Apple-tab-span" style="white-space:pre"> </span>No rights granted</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>Unprivileged<span class="Apple-tab-span" style="white-space:pre"> </span>No rights granted</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>Privileged<span class="Apple-tab-span" style="white-space:pre"> </span>No rights granted</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"></span><span class="Apple-tab-span" style="white-space:pre"> </span><My_Group><span class="Apple-tab-span" style="white-space:pre"> </span>ModifyCustomField<span class="Apple-tab-span" style="white-space:pre"> </span><My_Class></font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>SeeCustomField<span class="Apple-tab-span" style="white-space:pre"> </span><My_Class></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">2) Class<span class="Apple-tab-span" style="white-space:pre"> </span>RTFM<span class="Apple-tab-span" style="white-space:pre"> </span>Class Enabled</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>Class</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>(Group Rights)</font></div><div><font class="Apple-style-span" face="Times">-----------------<span class="Apple-tab-span" style="white-space:pre"> </span>------------------------<span class="Apple-tab-span" style="white-space:pre"> </span>----------------------------</font></div><div><font class="Apple-style-span" face="Times"><My_Class><span class="Apple-tab-span" style="white-space:pre"> </span>AdminClass<span class="Apple-tab-span" style="white-space:pre"> </span><My_Class> is enabled</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>AdminTopics</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>CreateArticle</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>DeleteArticle</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>ModifyArticle</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>ModifyArticleTopics</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>SeeClass</font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span>ShowArticleHistory</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><span class="Apple-tab-span" style="white-space:pre"> </span><My_CF> is Selected</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">3) Global Group<span class="Apple-tab-span" style="white-space:pre"> </span>RTFM</font></div><div><font class="Apple-style-span" face="Times">Rights<span class="Apple-tab-span" style="white-space:pre"> </span>System Groups - Rights</font></div><div><font class="Apple-style-span" face="Times">-------------------<span class="Apple-tab-span" style="white-space:pre"> </span>-----------------------------</font></div><div><font class="Apple-style-span" face="Times">Everyone<span class="Apple-tab-span" style="white-space:pre"> </span>No rights granted</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">Unprivileged<span class="Apple-tab-span" style="white-space:pre"> </span>ShowArticle</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">Privileged<span class="Apple-tab-span" style="white-space:pre"> </span>SeeClass</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">User Defined<span class="Apple-tab-span" style="white-space:pre"> </span>No rights granted</font></div><div><font class="Apple-style-span" face="Times">groups</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">C) RT & RTFM Config Files</font></div><div><font class="Apple-style-span" face="Times">------------------------------------</font></div><div><font class="Apple-style-span" face="Times">Finally, in my RTFM_Config.pm file, I have the following set (as per documentation):</font></div><div><span class="Apple-style-span" style="font-family: Times; ">Set($RTFM_TicketCreate, 1);</span></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">...and my RT_SiteConfig.pm:</font></div><div><span class="Apple-style-span" style="font-family: Times; ">Set(@Plugins,(qw(RT::FM RT::IR)));</span></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">I would appreciate any help.</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times">Thanks,</font></div><div><font class="Apple-style-span" face="Times">Behzad</font></div><div><font class="Apple-style-span" face="Times"><br></font></div><div><font class="Apple-style-span" face="Times"><br></font></div></body></html>