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I logged into RT, clicked a link and this is the result in the log file. On the interface I got into RT and then after clicking a link within it I was presented with a login screen again.<br><br>[Wed Feb 17 19:46:02 2010] [debug]: UPDATED user ( XXXX) from External Service (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)<br>[Wed Feb 17 19:46:02 2010] [info]: Successful login for XXXX from XXX.XXX.XXX.XXX (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)<br>[Wed Feb 17 19:46:02 2010] [debug]: Autohandler called ExternalAuth. Response: (1, Successful login) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<br>[Wed Feb 17 19:46:02 2010] [debug]: /autohandler calls old style callback, use $m->callback (/opt/rt3/share/html/Elements/Callback:51)<br>[Wed Feb 17 19:46:16 2010] [debug]: /autohandler calls old style callback, use $m->callback (/opt/rt3/share/html/Elements/Callback:51)<br>[Wed Feb 17 19:46:16 2010] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<br>[Wed Feb 17 19:46:16 2010] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<br>[Wed Feb 17 19:46:16 2010] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<br><br>Yes, I've cleared my cache...<br><br><div id="editor_signature">Kevin W. Gagel<br>Network Administrator<br>Local 5448<br>My blog:<br>http://mail.cnc.bc.ca/blogs/gagel<br>My shared files:<br>http://mail.cnc.bc.ca/users/gagel<br></div><br><br>On Wednesday 02/17/2010 at 11:37 am, William Graboyes wrote: <blockquote type="cite">Hi Kevin,<br><br>I have a dumb question, Have you had your users clear their cache/cookies? I remember I had a similar problem on a recent upgrade, and a having the users clear their cache seemed to fix the problem.<br><br>Also, do you have any log excerpts that you can share with us?<br><br>Thanks,<br>Bill<br><br><div class="gmail_quote">On Wed, Feb 17, 2010 at 11:30, Kevin Gagel <span><<a target="_blank" href="mailto:gagel@cnc.bc.ca">gagel@cnc.bc.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I upgraded from RT 3.8.4 to 3.8.7.<br>I compiled as per the readme doc and then ran make upgrade.<br>I ran the db scripts.<br>I cleaned out the sessions table.<br><br>Everyone is now stuck in a cycle of continuous login pages on every<br>click within RT.<br><br><br><br>Kevin W. Gagel<br>Network Administrator<br>Local 5448<br>My blog:<br><a href="http://mail.cnc.bc.ca/blogs/gagel" target="_blank">http://mail.cnc.bc.ca/blogs/gagel</a><br>My shared files:<br><a href="http://mail.cnc.bc.ca/users/gagel" target="_blank">http://mail.cnc.bc.ca/users/gagel</a><br><br><br><br><br><br>-------------------------------------------------------------------<br>The College of New Caledonia<br>Visit us at <a href="http://www.cnc.bc.ca" target="_blank">http://www.cnc.bc.ca</a><br>Virus scanning is done on all incoming and outgoing email.<br>Anti-spam information for CNC can be found at <a href="http://gateway.cnc.bc.ca" target="_blank">http://gateway.cnc.bc.ca</a><br>-------------------------------------------------------------------<br>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>Commercial support: <a target="_blank" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br><br>2010 RT Training Sessions!<br>San Francisco, CA, USA - Feb 22 & 23<br>Dublin, Ireland - Mar 15 & 16<br>Boston, MA, USA - April 5 & 6<br>Washington DC, USA - Oct 25 & 26<br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></blockquote></div><br><br><br>-- <br>Bill Graboyes<br>On Assignment At: <br>Toyota Motor Sales, USA, Inc.<br>Consumer Portal Delivery<br>Office: (310) 468-6754<br>Cell: (714) 515-8312<br></blockquote><br>
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<p>The College of New Caledonia<br>
Visit us at <a href="http://www.cnc.bc.ca" target="_blank">http://www.cnc.bc.ca</a><br>
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