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Softouch,<br>
<br>
Your question is a bit vague. Are you having a problem segregating
notifications? A problems distinguishing the difference between a
ticket "Creator" and a Ticket "Requestor"?<br>
There are several relationships a user can have with a ticket. At the
"Queue" level, they can be a watcher (either AdminCc or Cc). That
implies that they want whatever notifications you set to go out for ALL
tickets in that Queue. Then there are the "Ticket" watchers, which
includes AdminCc, Cc, Owners (of which there can ONLY be one per
ticket) and Requestors (of which there can be MANY per ticket). These
watchers are called "Roles" which are basically "Psuedo" groups. The
can have rights just like "User-defined" groups for a particular Queue
and even globally. A "Creator" is neither a role or psuedo group of any
kind and therefore <i>cannot have any rights</i>.nor be a <i>selected
recipient of a notification</i>. A Ticket "Creator" is merely a ticket
level field that retains the ID number of the user that <i>actually
created</i> (Via email or WebUI) the ticket and this user can be a
different user than the Owner OR Requestor(s). You can display this
persons User Name/Email address in any Query, however.<br>
Please define more succinctly exactly what your problem is and I'll try
to help.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 2/18/2010 4:15 AM, softouch wrote:
<blockquote cite="mid:27637404.post@talk.nabble.com" type="cite">Hello.
whenever my RT users are creating ticket in some queue, ticket is
created by two owners.
one who is actually creating the ticket and other it selects randomly
between different RT Admins.
please help me to sort out the reason of this issue.
R i Z.
<br>
<hr align="left" width="300">View this message in context: <a
moz-do-not-send="true"
href="http://old.nabble.com/Pls-urgent-help-about-double-requestors-for-each-new-ticket-tp27637404p27637404.html">Pls
urgent help about double requestors for each new ticket</a><br>
Sent from the <a moz-do-not-send="true"
href="http://old.nabble.com/Request-Tracker---User-f572.html">Request
Tracker - User mailing list archive</a> at Nabble.com.<br>
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