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Kevin,<br>
<br>
Thanks for responding. The following are the several tries to get a
CustomFIeld set:<br>
This was in the body the first time:<br>
------------------------------------<br>
Status: open
<br>
Owner: CACasaretto
<br>
Priority: 3
<br>
CustomField.{Description}: This is the first test for CommandByMail
<br>
CustomField.{Need-By-Date}: 04/02/2010
<br>
CustomField.{QA Approver}: KFCrocker
<br>
CustomField.{Migrator}: WRHubert
<br>
CustomField.{Work-State}: Investigating Request
<br>
CustomField.{Resolution Type}: Vendor Software Upgrade
<br>
Due: 04/05/2010<br>
<br>
The CustomFields remained blank and Due Date as well. I figured out
the Due date problem.<br>
---------------------------------------<br>
This was in the body the second time:<br>
---------------------------------------<br>
This is the second test for CommandByMail.
<br>
<br>
Priority: 3
<br>
Due: 04-05-2010
<br>
CustomField.QA Approver: KFCrocker
<br>
CustomField.Migrator: WRHubert
<br>
CustomField.Work-State: Investigating Request
<br>
CustomField.Resolution Type: “Vendor Software Upgrade”<br>
<br>
** Same with the CF's. Due Date was fine.<br>
---------------------------------------<br>
This was in the body the last time:<br>
---------------------------------------<br>
Priority: 3
<br>
Due: 2010-04-05
<br>
AddCustomField.QA Approver: KFCrocker
<br>
AddCustomField.Migrator: WRHubert
<br>
AddCustomField.Resolution Type: “Vendor Software Upgrade”
<br>
<br>
This is the seventh test for CommandByMail<br>
<br>
On this one, again, all is well except CF's.<br>
<br>
It seems if I enter a comment first, it doesn't work and I'm not sure
about ticket fields after CF's because I can't get CF's to work.<br>
<br>
I really just want to do is this:<br>
1) Set some Ticket Fields, that's working<br>
2) Set the content, hopefully appart from the command lines??<br>
3) Set a few CF's with an initial value equal to one of the existing
possible values already available. These CF's are "Select One Value".<br>
<br>
Any help here would definitely be appreciated. Thanks a bunch.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 2/23/2010 1:43 PM, Kevin Falcone wrote:
<blockquote cite="mid:20100223214329.GD911@jibsheet.com" type="cite">
<pre wrap="">On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I've installed CommandByMail. The instructions describe the ability to
create a ticket WITH CustomField values. However, I'm finding this
doesn't seem to be true. Do I also need to install an additional
extension for this?
</pre>
</blockquote>
<pre wrap=""><!---->
What did you try, how did it fail, etc etc.
You can certainly set Custom Fields with CommandByMail
You can also use the ExtractCustomFieldValues extension, depending on
what you're doing
-kevin
</pre>
<pre wrap="">
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