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<TITLE>RE: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence</TITLE>
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<P><FONT SIZE=2>Oh good idea! So if the template is "blank" it essentially won't do anything?<BR>
<BR>
I'll give that a try!<BR>
<BR>
Thanks!<BR>
<BR>
Nicola<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com on behalf of Kevin Falcone<BR>
Sent: Wed 3/3/2010 9:13 AM<BR>
To: rt-users@lists.bestpractical.com<BR>
Subject: Re: [rt-users] Approval Queue Approved/Rejected Templates and "Parent" Request Correspondence<BR>
<BR>
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:<BR>
> Hey Everyone,<BR>
><BR>
> So we're utilizing approvals, and when an approver approvals or rejects a request, the owner<BR>
> of the "parent" request gets double notifications. The first is from the templates:<BR>
><BR>
> Approval Passed<BR>
> All Approvals Passed<BR>
> Approval Rejected<BR>
><BR>
> the 2nd email is the fact that it puts the notes from the approver as correspondence on the<BR>
> original request. It looks like the template names are hard coded into the code, so if I were<BR>
> to rename them (as to not delete them) what would that break?<BR>
><BR>
> or is there a way to filter the and id that it's correspondence from the approval system and<BR>
> not send that email notification out but send others out? we want to be able to receive<BR>
> correspondence updated, i might be able to filter on the subject since that's defined from the<BR>
> approval template?<BR>
><BR>
> thoughts? or am I missing a simple fix?<BR>
<BR>
I suspect you actually just want a blank Correspondence or Admin<BR>
Correspondence template in the ___Approvals queue, so that the normal<BR>
On Correspond Notify Foo scrip won't send mail for that queue<BR>
<BR>
-kevin<BR>
<BR>
<BR>
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