<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">UMBC has upgraded from 3.8.2 to 3.8.7 in our development environment and so far everything looks great!!<div><br></div><div>We have experienced some issues in 3.8.2 when folks use the Ticket option from the left hand menu of Rt at a Glance. </div><div><br></div><div>Sometimes it is just pulling too much data and the system hangs.</div><div><br></div><div>I was wondering if there is any setup/config option to limit who can use this feature so we can limit our exposure to these performance hits. </div><div><br></div><div>We have over 220 Privileged users of which just a handful should be able to use this feature.</div><div><br></div><div>Lastly, I was hoping to discover that the Display History would ignore any filtering when a ticket changed queues as we do not care if a user sees that the ticket went from a Level 1 queue to a Level 3 queue. </div><div><br></div><div>We do not want to grant them SeeQueue attribute since this would create an abnormally high number of Queues that are not really necessary for these users. </div><div><br></div><div>An example in the history log is <span class="Apple-style-span" style="font-family: arial, helvetica, sans-serif; font-size: 13px; line-height: 16px; "><span class="date" style="width: 10em; ">Sun Jan 24 14:00:15 2010</span> <span class="description" style="margin-left: 1em; font-weight: bold; ">The RT System itself - Queue changed from Human Resources (HR) to </span></span></div><div><br><div>Lastly I would just like to take a minute and give Jesse, Kevin, and the rest of the BestPractical team a big THANK YOU for this system. You guys do a great job!!!!</div><div><br></div><div>Joe</div><div><br class="webkit-block-placeholder"></div><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Joe Kirby , Assistant Vice President, Business Systems <br>Division of Information Technology (DoIT) <br>Support Response - <a href="http://www.umbc.edu/oit">http://www.umbc.edu/oit</a> <br>Administration 627 <br>Office - 410-455-3020 <br>Email - <a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a></div></span> </div><br></div></body></html>