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Charles,<br>
<br>
What I think you're missing is that even though Custom Fields are <i>applied</i>
to Queues, the privileges to See/Modify/Admin them is <i>granted via
Groups</i>. That means I could apply a CF to 3 different Queues and if
I didn't grant any groups any rights to see/modify/admin that CF, then
no one would even see that CF, let alone modify it, even though it <i>has
been applied</i>.<br>
This is a good thing. For example. I may have 3 different groups with
access to a Queue where the CF is applied. I may want one group to only
see the CF, not modify a value in it or modify it's name or available
values (given it is a "select value" type). I may want another group to
actually modify (change the "selected" value in it) it for a given
ticket and have another group of a few members Admin (add/modify values
available for selection) the CF.<br>
Does that make any sense? I hope I've been able to help you with this.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote:
<blockquote
cite="mid:f3af8551003050918s1d7b0a41h63a2caff1dfeb3f1@mail.gmail.com"
type="cite"><br>
<div class="gmail_quote">Le 5 mars 2010 17:36, Jerrad Pierce <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:jpierce@cambridgeenergyalliance.org" target="_blank">jpierce@cambridgeenergyalliance.org</a>></span>
a écrit :
<div class="im"><br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>> each custom field rights by Roles. The Roles Rights on CF
can only be<br>
> granted in Global way? So am i missing something ?<br>
</div>
The fact that CFs themselves may be selectively applied to queues?</blockquote>
<div><br>
</div>
</div>
<div>Yes but in in a queue ?</div>
<div> </div>
<div>For instance in queue1, the Cc can see CF1 and CF2 and the
AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ?</div>
<div class="im">
<div> </div>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>> Second<br>
> Can i set a filter on the right Showticket?<br>
> For instance, i would grant some user too see only tickets created
by<br>
> someone who has XXXX in his mail where XXXX is match by a Regex ?<br>
</div>
No. Seems far outside the realm of general utility and a PITA.<br>
What you could do is create a scrip that checks your conditions<br>
and adds the individual in question as (squelched) requestor/cc<br>
OnCreate. </blockquote>
<div><br>
</div>
</div>
<div>Ok thank</div>
<div class="im">
<div> </div>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Alternatively,
setup you groups and queues to match this mapping<br>
as best as possible.</blockquote>
<div><font color="#888888"><br>
</font></div>
<div><font color="#888888">--<br>
Cambridge Energy Alliance: Save money. Save the planet.<br>
</font></div>
</div>
</div>
<br>
<br>
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