<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><!--StartFragment--><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">I
would like to achieve the following event upon a ticket being Resolved.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">RT is
delivered with a global scrip for Resolved using a delivered Template for
Resolved.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">Assumption
is that a scrip can only have a single template assigned and therefore I would
need several Resolved scrips/templates with specific conditions. I am assuming
if the condition is not met then it would do nothing and try the next scrip.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">I
tried to establish a Global CF for all Queues. This CF would have a Resolved
Template value available to be set at the Queue Level.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">When
a ticket is resolved I would have a global scrip with a user defined condition
to determine if the ticket status was resolved AND if the value of the Queue CF
for which Template to use was equal to the scrip/template I am in then perform
the notification to requestor else move onto the next Resolve scrip.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">I
know it sounds crazy but we want to offer custom messages/surveys depending on
which Queue it is resolved.</span></font><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;"><o:p></o:p></span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'" size="5"><span class="Apple-style-span" style="font-size: 18px;">I have had success using CF's involving ticket transactions but have hit the wall trying to get this to work. I am trying to avoid having a separate resolve scrip/template established for each queue. We have 92 Queues which will have a group of 5-6 possible resolved scrip/template options since that is the number of different groups using it at our campus.</span></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'"><br></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'">Thanks in advance</font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'"><br></font></p><p class="MsoNormal"><font class="Apple-style-span" face="'Courier New'">Joe Kirby</font></p></body></html>