Hi:<br><br>We recently upgraded from RT 3.6.1 to 3.8.6 and have noticed two changes in search behavior. I have spent hours pouring over the wiki, searchable mailing lists archives, and documentation and could find nothing on these two issues.<br>
<br>1 - When you do a simple search by ticket number, instead of just bringing up the ticket display page it brings you to a search page that displays that ticket.<br><br>2 - When you merge two tickets together, you can no longer search for the original ticket. For example, if you merge ticket 299 into ticket 250 and then search for 299, no results are found. This is a huge issue because the requestor of 299 may only have that ticket number to give us to find the issue. Previously, if we searched for 299 it brought up ticket 250 which is what I would expect.<br>
<br>Are these bugs? Any assistance you can provide would be extremely appreciated!<br><br>Sara Kinner<br>