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<p class=MsoNormal>I tried searching the archive a bit for the answer but I
wasn’t able to pin down exactly what I’m doing wrong.
Basically we are trying to give a friendly generic name to our queues.
Management doesn’t want the “User Name via RT” but something
more generic depending on the Queue. What I’m trying to do is make
the From: header pull from the Queue description. I’ve changed the
template to have the following header:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>From: {$Ticket->QueueObj->Description()}<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For example this queue has the description “Systems
Queue”. When I change the template to the above example the From:
address shows up as <a href="mailto:Systems.Queue@company.com">Systems.Queue@company.com</a>
. I would like it to just show up as “Systems Queue”. I
know I can statically do this for every queue but I would rather not have
custom templates in every queue configuration if possible. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Your help is greatly appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Eric<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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