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<p class=MsoNormal>Good morning,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are running RT 3.8.7 and using LDAP for both
authentication and information. The process is working well but we have
encounter several users that have their email address in LDAP forwarded
to another email address. As a result, when the user replies to the ticket
the system does not recognize the update. If we change the email address
in their record it is overwritten by the ldap information the next time they
log into the system. Has anyone found a solution to this type of
situation? Thanks in advance for your assistance.<o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>--Dale</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
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color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>---------------------------------------<br>
Dale Poulter<br>
Automation Coordinator</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Library Information Technology Services<br>
Vanderbilt University<br>
Suite 700<br>
110 21st Avenue South<br>
Nashville, TN 37240<br>
(615)343-5388<br>
(615)343-8834 (fax)<br>
(615)207-9705 (cell)<br>
<a href="mailto:dale.poulter@vanderbilt.edu"><span style='color:blue'>dale.poulter@vanderbilt.edu</span></a></span><span
style='color:#1F497D'><o:p></o:p></span></p>
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