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<p class=MsoNormal>Hi, I’ve encountered what appears to be a limitation
in the RT SLA extension, if the minutes value applied to an SLA is greater then
1000 the Due date value fails to be set.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For example, we’ve got an SLA for 1 month, which
equates to 20, 8.5 hour days, therefore business minutes for the SLA would be defined
as 60*8.5*20 – in practice this doesn’t work, the due date is
blank, when i reduce the SLA to 19 days it works.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m guessing there is some sort of limitation in the
code? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Craig<o:p></o:p></p>
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