That's fine Kenneth. Thanks for your help<br><br>I dont want to add a <i>permanent</i> Bcc. <br>I just want to add a bcc for that message (not for the ticket) when creating the ticket, and via e-mail.<br><br><div class="gmail_quote">
2010/3/24 Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Sergio,<br><br>Based on current design and code, I can't see any way for delivered RT to add a <i>permanent</i> Bcc to a ticket. As I mentioned before, the only thought I have toward that functionality would be to create a CF and a scrip to maintain it and a template for the emails. Sorry I can't help further.<br>
<br>Kenn<br>LBNL<div><div></div><div class="h5"><br><br><div class="gmail_quote">On Wed, Mar 24, 2010 at 4:29 AM, Sergio Charpinel Jr. <span dir="ltr"><<a href="mailto:sergiocharpinel@gmail.com" target="_blank">sergiocharpinel@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Ok Kenneth,<div><br><div>Adding Cc or Bcc one time, as email recipients, would work for me. </div><div>But I would like to know if is possible to add it when creating a ticket (In web interface, I can't see this option while creating ticket, just when responding one).</div>
<div>And if is possible to add it via e-mail.</div><div><br></div><div>Thanks<div><div></div><div><br><br><div class="gmail_quote">2010/3/23 Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Sergio,<br><br>Notice that what you call "Add Bcc or Cc" RT calls adding a "ONE TIME" Bcc or Cc. That means they are not PERMANENTLY added to the ticket, therefore, they are merely appended to the email as recipients, not ticket watchers.<br>
<br>My scrip merely picks up the value of the CF (in my case they are User names) append the rest of our email address to it (@<a href="http://xxx.gov" target="_blank">xxx.gov</a>) and then uses it as an "other" for the "Notify Other on Correspond" scrip, which uses a modified template to insert that address. I do not have any code that emails several addresses out of a CF. I was merely suggesting the idea. Sorry.<br>
<br>Kenn<br>LBNL<div><div></div><div><br><br><div class="gmail_quote">On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. <span dir="ltr"><<a href="mailto:sergiocharpinel@gmail.com" target="_blank">sergiocharpinel@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Thanks Kenneth,<div><br></div><div>But, when you respond a ticket via web interface, you can add Bcc and Cc, right?</div><div>But not when creating one.</div><div>What about creating a Custom field? I'll need a scrip to email the adresses in the custom field, and send a separate email for each address, or send one for all of them but as bcc.</div>
<div>Do you have some code that do something similar to this? </div><div><br></div><div>Thanks a lot.</div><div><br><div class="gmail_quote">2010/3/23 Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>></span><div>
<div></div><div><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Sergio,<br><br>There is no ticket or Queue "Watcher" designation for Bcc, therefore there is no field and if there is no field, there is no code to update such a field. I guess it wasn't part of the initial design. I've never seen a demand for it in the past few years. Sorry. Depending on use, you could create a CF for it. I have a couple CF's (QA Approver, Migrator) that I use for emailing notices for certain workflow responsibilities, etc.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote"><div><div></div><div>On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. <span dir="ltr"><<a href="mailto:sergiocharpinel@gmail.com" target="_blank">sergiocharpinel@gmail.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div>
Hi,<div><br></div><div>When I create a ticket, I cannot add a bbc. Is it possible or why not?</div><div>And is it possible to add bcc when corresponding via email?</div><div><br></div><font color="#888888"><div><br>-- <br>
Sergio Roberto Charpinel Jr.<br>
</div>
</font><br><br></div></div>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></blockquote></div><br>
</blockquote></div></div></div><br><br clear="all"><br>-- <br>Sergio Roberto Charpinel Jr.<br>
</div>
</blockquote></div><br>
</div></div></blockquote></div><br><br clear="all"><br></div></div>-- <br>Sergio Roberto Charpinel Jr.<br>
</div></div>
</blockquote></div><br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Sergio Roberto Charpinel Jr.<br>