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<div class=Section1>
<p class=MsoNormal><span lang=EN-US style='font-family:"Courier New";
mso-ansi-language:EN-US'>Hi all,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-family:"Courier New";
mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-family:"Courier New";
mso-ansi-language:EN-US'>if</span><span lang=EN-US style='font-family:"Courier New";
mso-ansi-language:EN-GB'> </span><span lang=EN-GB style='font-family:"Courier New";
mso-ansi-language:EN-GB'>an unprivileged</span><span lang=EN-GB
style='font-family:"Courier New";mso-ansi-language:EN-US'> </span><span
lang=EN-US style='font-family:"Courier New";mso-ansi-language:EN-US'>user click<span
style='mso-spacerun:yes'> </span>a link to open a ticket, the link below
will be shown on browser as URL-address:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-fareast-language:DE;mso-no-proof:
yes'><a href="https://company.com/SelfService/Display.html?id=493"><span
lang=EN-US style='mso-ansi-language:EN-US'>https://company.com/SelfService/Display.html?id=493</span></a></span><span
style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";
mso-ansi-language:EN-US;mso-fareast-language:DE;mso-no-proof:yes'> <span
lang=EN-US><o:p></o:p></span></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>but if the user try to copy and past this url-adress in an
other browser-tab and changes id to 490 as shown below,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='mso-ansi-language:EN-US'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><a
href="https://company.com/SelfService/Display.html?id=490">https://company.com/SelfService/Display.html?id=490</a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>the user is also able to show this ticket too. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>The problem is that we have a different unprivileged user
(company 1, company 2). Unprivileged users of company 1 should only be able to
schow their own ticket (not tickets of unprivileged user of company 2), but on
RT system we can change permissions for the group unprvivileged users, which (in
our case) includes all user of all companies.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>How can I solve the problem ???<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>Many thanks in advance !!!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
DE;mso-no-proof:yes'>Tamodew <span style='mso-spacerun:yes'> </span><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='mso-ansi-language:EN-US'><o:p> </o:p></span></p>
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