Hi Guys,<div>any news on this? Think many would like to use it.</div><div><br></div><div>Torsten<br><br><div class="gmail_quote">2009/1/26 Shane Painter <span dir="ltr"><<a href="mailto:spainter@rw3.com">spainter@rw3.com</a>></span><br>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Gents,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">My name is Shane Painter. I am the IT Director at RW3
Technologies in Austin TX. Our company contracted with Ruslan/Best Practical to
code this exact patch for us. Attached you will find some screenshots. I am prepared
to release this to the community in exchange for Kharma points =-). </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Ruslan, please let me know if this is a problem – I haven’t examined
the licensing, but am assuming GPL or compatible?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Cheers,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">-Shane</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Shane Painter</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Director, Information Technology</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D">Office 512.380.4151 / Mobile 512.294.5890</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img width="230" height="54" src="cid:image001.gif@01C97F9B.C71C0310" alt="rw3email"></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Todd
Chapman<br>
<b>Sent:</b> Monday, January 26, 2009 8:52 AM<br>
<b>To:</b> Torsten Brumm; <a href="mailto:ruz@bestpractical.com" target="_blank">ruz@bestpractical.com</a><br>
<b>Cc:</b> <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>>; Stéphane (DSSMAS)<br>
<b>Subject:</b> Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking
aticket to an asset?</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Ruslan,<br>
<br>
Weren't you working on that? Any progress?<br>
<br>
-Todd</p>
<div>
<p class="MsoNormal">On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <<a href="mailto:torsten.brumm@googlemail.com" target="_blank">torsten.brumm@googlemail.com</a>>
wrote:</p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Hi Todd,<br>
do you have already any news on this?<br>
<br>
Torsten</p>
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<p class="MsoNormal">2009/1/3 Todd Chapman <<a href="mailto:todd@chaka.net" target="_blank">todd@chaka.net</a>></p>
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<div>
<p class="MsoNormal">Ruslan is working on such a feature now...<br>
<br>
Sent from my iPhone</p>
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<div>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <<a href="mailto:Stephane.Niles@gnb.ca" target="_blank">Stephane.Niles@gnb.ca</a>>
wrote:</p>
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<div>
<p>Hi,</p>
<p> </p>
<p>We've installed Asset Tracker with RT 3.8.1. We believe we installed AT
correctly, but are not sure… There doesn't seem to be an easy way to link an
existing ticket (or a new one for that matter) with an asset… The other way
around is quite simple (from an Asset, I can create a ticket in a desired queue
by selecting the queue, and clicking on "New ticket in queue").</p>
<p> </p>
<p>I am wondering if anyone has come up with an easy way to take an existing
ticket and associating it with an asset? Maybe I'm missing something or maybe
the Callbacks files are not at the right place</p>
<p> </p>
<p>Any help appreciated…</p>
<p> </p>
<p>Stéphane </p>
<p> </p>
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<p class="MsoNormal"><span style="color:#888888"><br>
<br clear="all">
<br>
-- <br>
MFG<br>
<br>
Torsten Brumm<br>
<br>
<a href="http://www.torsten-brumm.de" target="_blank">http://www.torsten-brumm.de</a></span></p>
</div>
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</div></div></div>
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</blockquote></div><br><br clear="all"><br>-- <br>MFG<br><br>Torsten Brumm<br><br><a href="http://www.brumm.me">http://www.brumm.me</a><br><a href="http://www.elektrofeld.de">http://www.elektrofeld.de</a><br>
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