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Hiya,<br>
<br>
Thanks for the replies - I poked around and found that if I add these
permissions to a user on a queue<br>
<br>
CommentOnTicket<br>
<input class="checkbox" value="2510"
name="RevokeRight-3341-RT::Queue-23-CreateTicket" type="checkbox">
CreateTicket<br>
<input class="checkbox" value="2503"
name="RevokeRight-3341-RT::Queue-23-ReplyToTicket" type="checkbox">
ReplyToTicket<br>
<input class="checkbox" value="2504"
name="RevokeRight-3341-RT::Queue-23-SeeQueue" type="checkbox"> SeeQueue<br>
<input class="checkbox" value="2505"
name="RevokeRight-3341-RT::Queue-23-ShowTicket" type="checkbox">
ShowTicket<br>
<input class="checkbox" value="2506"
name="RevokeRight-3341-RT::Queue-23-ShowTicketComments" type="checkbox">
ShowTicketComments<br>
<br>
The user can then create a ticket for that queue with the web interface.<br>
<br>
The additional point to note is that the user will then be able to use
the normal interface to view *all* tickets in the queue - even if they
are not the requestor.<br>
<br>
Thanks for the pointers,<br>
<br>
Kev<br>
<br>
Kevin Bailey wrote:
<blockquote cite="mid:4BB7D45C.8050200@freewayprojects.com" type="cite">Hi,<br>
<br>
I've allowed a user to log in to view tickets - and this is really good
in the SelfService area.<br>
<br>
However,, they can't create a ticket - what permissions do I have to
give where to allow a user to create a ticket in a single queue via the
web interface.<br>
<br>
Thanks,<br>
<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a moz-do-not-send="true" href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a moz-do-not-send="true"
href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
</div>
<pre wrap="">
<hr size="4" width="90%">
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<b style="color: rgb(0, 0, 0);">Kevin Bailey</b>
<br>
Director/Programmer - Freeway Projects Limited
<br>
Web: <a href="http://www.freewayprojects.com/">www.freewayprojects.com</a>
<br>
Email: <a href="mailto:kbailey@freewayprojects.com">kbailey@freewayprojects.com</a>
<br>
Phone: +44 (0)1752 267090
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