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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Kenneth,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m still busy with this thing and still don’t have much luck.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For as far as I can see I first need to find out if the current
user is privileged or nonpriviliged.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sounds simple I think?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>After that <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the user is privileged, use the first requestor and get the
value of a custom field called “Customer ID”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the user is non privileged then get the custom field called “Customer
ID” from the user it self.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Does anyone have an idea on this?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>Met vriendelijke groet / With
kind regards,<br>
<br>
Richard Pijnenburg</span><span style='color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Changes and Incident Coordinator<br>
<br>
WideXS </span><span lang=NL style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><a
href="http://www.widexs.nl/"><span lang=EN-US>http://www.widexs.nl</span></a></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>
Tel +31 (0)20 7570780 Fax +31 (0)20 6116302<br>
Zekeringstraat 43, 1014 BV Amsterdam, NL</span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Kenneth Crocker
[mailto:kfcrocker@lbl.gov] <br>
<b>Sent:</b> Wednesday, March 31, 2010 9:43 PM<br>
<b>To:</b> Richard Pijnenburg<br>
<b>Subject:</b> Re: [rt-users] Customfield question<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Richard,<br>
<br>
Use the Customer Number as the "Category" for that Custom Field.
Then, create another Custom Field that is just the Customer Number and link
that number to the category of the original Custom Field.<br>
<br>
just a thought. Hope it helps.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Mar 31, 2010 at 2:06 AM, Richard Pijnenburg <<a
href="mailto:Richard@widexs.nl">Richard@widexs.nl</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dear
List,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’ve
got a maybe strange question for the custom fields.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
have 1 custom field with the user details of our customer with his Customer
Number.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Now
I would like to populate a custom field dropdown menu with data from an
external source.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This
external source needs that Customer number to get his products.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This
way the customer can select his product where he has a question about.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Is
this even remotely possible?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:5.0pt'><span
style='font-size:10.0pt'>Met vriendelijke groet / With kind regards,<br>
<br>
Richard Pijnenburg</span> <br>
<span style='font-size:10.0pt'>Changes and Incident Coordinator<br>
<br>
WideXS
</span><span lang=NL style='font-size:10.0pt'><a
href="http://www.widexs.nl/" target="_blank"><span lang=EN-US>http://www.widexs.nl</span></a></span><span
style='font-size:10.0pt'><br>
Tel +31 (0)20
7570780
Fax +31 (0)20 6116302<br>
Zekeringstraat
43,
1014 BV Amsterdam, NL</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
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