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<p class=MsoNormal>Hi all, <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-IE>I have a problem with Outlook Emails and
the winmail.dat attachments. Basically all our Emails send from Outlook to RT <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>are having the winmail.dat attached with
all the original attachments in it. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>The problem is, that we can only access the
original attachments (files, pictures, doc ...) using an external winmal opener
like<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>“Winmail Opener”. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>How can I configure RT or fetchmail to get
out the attachments from the winmail.dat to have them in the history of the
tickets?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>Is this a normal behaviour of RT or do I
have a misconfiguration in the system?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>Here is our system:<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo1'><![if !supportLists]><span
lang=EN-IE><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-IE>Ubuntu <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo1'><![if !supportLists]><span
lang=EN-IE><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-IE>RT version 3.8.7<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo1'><![if !supportLists]><span
lang=EN-IE><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-IE>using fetchmail to get emails
from our POP3<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:54.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo2'><![if !supportLists]><span lang=EN-IE
style='font-family:Wingdings'><span style='mso-list:Ignore'>č<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
lang=EN-IE>config line is:<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:36.0pt;text-autospace:none'><span
lang=EN-US style='font-size:9.0pt;font-family:"Courier New"'># .fetchmailrc<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-size:9.0pt;font-family:"Courier New"'> poll XXX proto pop3:<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span lang=EN-US
style='font-size:9.0pt;font-family:"Courier New"'> username XXX password XXX
mda "/opt/rt3/bin/rt-mailgate --url http://localhost --queue General
--action correspond"<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:35.4pt'><span lang=EN-US
style='font-size:9.0pt;font-family:"Courier New"'>username XXX password XXX mda
"/opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action
comment" </span><span lang=EN-IE><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-IE>Does anyone know who to handle that
problem?<o:p></o:p></span></p>
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