That worked perfectly!<div><br></div><div>Thank you so much!!<br clear="all">--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
<br><br><div class="gmail_quote">On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames <span dir="ltr"><<a href="mailto:rfh@vialtus.com">rfh@vialtus.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Max:<br>
*<br>
*<br>
Edit Create.html change<br>
<br>
<td class="value" colspan="5"><br>
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &><br>
</td><br>
<br>
to<br>
<br>
<td class="value" colspan="5"><br>
% if ($QueueObj->Name eq 'Quick Ticket') {<br>
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} &><br>
% } else {<br>
<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &><br>
%}<br>
</td><br>
<br>
<br>
<br>
Roy<br>
<br>
<br>
Max McGrath wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div></div><div class="h5">
Hi all -<br>
<br>
Running RT 3.8.7 on Ubuntu 9.04.<br>
<br>
We have a "Quick Ticket" queue. This queue is only used when patrons walk up or call the information desk. So, what's happening is if I get a call and have to create a ticket for someone else while I'm logged in, the requestor e-mail is set to mine. For this queue, it'd be best if that field was just left blank.<br>
<br>
I've gone into the file system and found the Create.html page and where this info would come from, but this is universal for all queues. I DO NOT want to get rid of this for any other queue just the Quick Ticket queue.<br>
<br>
Am I SOL? --<br>
Max McGrath<br>
Asst. Network Admin/Systems Specialist<br>
Carthage College<br>
262-552-5512<br>
</div></div><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a> <mailto:<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>><br>
</blockquote>
</blockquote></div><br></div>