Sorry,<br><br>This &^%$%Gemail doesn't do a reply like I'm used to. I wanted to include the list.<br><br>Kenn<br><br><div class="gmail_quote">On Thu, Apr 22, 2010 at 9:00 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Jeff, Kevin,<br><br>I agree that something is configured wrong. The plugins look like this:<br>
<br>Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));<br>Set(@Plugins,(qw(RTx::Calendar RT::Authen::ExternalAuth RT::Extension::CommandByMail)));<br>
<br>The only person with "CreateTicket" rights is the role AdminCc for the Queue (which is me). I had another person who is privileged send in an email and the ticket was created. I know, it doesn't make sense at all. Privileges have always worked before. I'm thinking we did something wrong in the install, so I'm going to flush my environment and re-create it.<br>
<br>If there is something I need to ensure on installation, that would be helpful. I'm also NOT going to install Timeline, as it doesn't work that well anyway (no easy way to modify what is displayed).<br><br>Hopefully, this will do it.<br>
<br>Kenn<br>LBNL<div><div></div><div class="h5"><br><br><br><div class="gmail_quote">On Thu, Apr 22, 2010 at 7:31 AM, Jeff Voskamp <span dir="ltr"><<a href="mailto:javoskam@uwaterloo.ca" target="_blank">javoskam@uwaterloo.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div><div></div><div>On 04/22/2010 09:53 AM, Kevin Falcone wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>
On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote:<br>
<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
1) Email from any RT User creates a ticket in a queue, EVEN when the right "CreateTicket" has<br>
NOT been applied to that User/group/role/Sys group for that Queue. It still gets in and<br>
becomes a ticket. I checked the rights on this VERY thoroughly.<br>
<br>
</blockquote>
You must have a misconfiguration, setting up a vanilla 3.8.7 with a<br>
user who has no CreateTicket rights anywhere and injecting mail from<br>
that user gets<br>
not ok - Ticket creation failed: No permission to create tickets in<br>
the queue 'General'<br>
as a result. This is because Auth::MailFrom will reject the user<br>
before CommandByMail gets to it<br>
<br>
<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
2) Email from NON-RT Users and NON-LDAP Users gets sent back to the "from" address in a<br>
never-ending loop.<br>
<br>
I know how to turn off the loop, by temporarily turning off "TakeAction:" from the Plugin and<br>
then bouncing RT.<br>
<br>
The two questions I have are:<br>
<br>
</blockquote>
It isn't clear to me why notifying the From: in your environment<br>
causes a loop<br>
<br>
-kevin<br>
<br>
<br>
<br></div></div>
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</blockquote>
What order are your MailPlugins in?<br>
<br>
Jeff<br>
<br>
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</blockquote></div><br>
</div></div></blockquote></div><br>